Night Auditor

Hyatt; Estero (FL); In loco; USD 36.000 - 42.000; Tempo pieno

Descrizione del lavoro

Kolter Hospitality is seeking a Night Auditor in Estero, FL. The role balances front desk and food & beverage transactions, posts room charges and tax, and coordinates guest needs overnight, ensuring policies are followed and issues are resolved calmly.

Responsibilities include checking guests in/out as needed, communicating with other departments, and adhering to safety procedures during overnight shifts. Weekend availability is often required, with some holidays expected.

Competenze

• Customer service experience preferred.
• Knowledge of basic accounting functions.
• Ability to operate a computer.

Mansioni

• Reconcile and balance front desk transactions.
• Reconcile and balance food and beverage transactions from micros reports.
• Post room and tax to guest account.
• Coordinate all guest requests in a courteous and efficient manner.
• Check guests in/out as necessary.
• Communicate with other departments and shifts to coordinate and follow up on all guest room information.
• Follow safety procedures and respond to emergencies as required.

Conoscenze

Customer service

Basic accounting

Computer skills

Descrizione del lavoro

Overview: A Kolter Hospitality Night Auditor delivers service excellence to our guests, taking care of any overnight needs and reconciling all hotel cashier transactions. This position is responsible for auditing, balancing, and reporting food and beverage and front desk revenues and providing accurate, timely information to ensure hotel policy is followed._________________________________________________________________________Performance Expectations:Reconcile and balance front desk transactions.Reconcile and balance food and beverage transactions from micros reports.Post room and tax to guest account.Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.Check guests in/out as necessary.Communicate with other departments and shifts to coordinate and follow up on all guest room information.Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.Report any items in need of repair.Follow all safety procedures while working.Behavioral Expectations:Be effective and innovative in handling and solving problems in the workplace.Remain positive and helpful while working in a fast-paced environment.Committed to the success and growth of the company.Act honorably, even when no one is watching.Eagerness to grow and/or develop within the company.Passionately provide personalized guest service.General Requirements:Able to work most weekends and holidays.Report to work on time and in proper uniform.Knowledge and/or ability to operate a computer.Knowledge of basic accounting functions.Experience: None. Customer service experience preferred.Education: None.Physical Requirements:Ability to stand/walk for up to 8 hours.Occasional lifting, pushing, and pulling.Kolter Hospitality is proud to be an Equal Opportunity Employer.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.