Night Auditor

Kolter Hospitality; Estero (FL); In loco; USD 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

Kolter Hospitality, LLC. is seeking a Night Auditor to ensure accurate financial reconciliation and guest services for overnight operations. The role emphasizes balancing front desk and food & beverage transactions and reporting revenues in accordance with hotel policy.

Responsibilities include posting room and tax, coordinating guest needs, and communicating across departments. The successful candidate will uphold safety procedures and provide reliable, courteous service through night hours.

Competenze

• Able to work most weekends and holidays.
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer.
• Knowledge of basic accounting functions.
• Experience: None. Customer service experience preferred.
• Education: None.

Mansioni

• Reconcile and balance front desk transactions.
• Reconcile and balance food and beverage transactions from Micros reports.
• Post room and tax to guest accounts.
• Coordinate all guest requests in a courteous and efficient manner.
• Check guests in/out as necessary.
• Communicate with other departments to coordinate guest room information.
• Respond to fire alarms, medical emergencies and security threats as required.
• Report any items in need of repair.
• Follow all safety procedures while working.

Conoscenze

Customer service

Basic accounting

Computer literacy

Strumenti

POS system - Micros

Descrizione del lavoro

Overview: A Kolter Hospitality Night Auditor delivers service excellence to our guests, taking care of any overnight needs and reconciling all hotel cashier transactions. This position is responsible for auditing, balancing, and reporting food and beverage and front desk revenues and providing accurate, timely information to ensure hotel policy is followed.

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Performance Expectations

• Reconcile and balance front desk transactions.


• Reconcile and balance food and beverage transactions from micros reports.


• Post room and tax to guest account.


• Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.


• Check guests in/out as necessary.


• Communicate with other departments and shifts to coordinate and follow up on all guest room information.


• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.


• Report any items in need of repair.


• Follow all safety procedures while working.

Behavioral Expectations

Be effective and innovative in handling and solving problems in the workplace.

Remain positive and helpful while working in a fast-paced environment.

Committed to the success and growth of the company.

Act honorably, even when no one is watching.

Eagerness to grow and/or develop within the company.

Passionately provide personalized guest service.

Qualifications

General Requirements:

Able to work most weekends and holidays.

Report to work on time and in proper uniform.

Knowledge and/or ability to operate a computer.

Knowledge of basic accounting functions.

Experience: None. Customer service experience preferred.

Education: None.

Physical Requirements

Ability to stand/walk for up to 8 hours.

Occasional lifting, pushing, and pulling.

Kolter Hospitality is proud to be an Equal Opportunity Employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.