Night Auditor

SMI Hotel Group; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental/vision insurance

401K with match

Hotel discounts

Paid time off

Paid holidays

Early wage access

Job summary

SMI Hotel Group in Dallas is seeking a friendly, customer service oriented Night Auditor to oversee front desk operations during the night shift. You will assist guests with check-ins/check-outs, review day shift payments, and serve as the main point of contact for guest needs.

This full-time role requires cash handling accuracy, strong communication, and attention to detail. Join our team to help ensure guest satisfaction and smooth nightly operations at our Dallas property.

Qualifications

• Previous experience in hospitality preferred.
• Experience handling cash, credit card procedures, and use math concepts.
• Outstanding verbal and written communication skills.
• Attention to detail and organizational skills.

Responsibilities

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction.
• Accurately conduct all cash handling and credit card processing activities.
• Audit, balance and report on all cash and credit transactions including checks, deposits, charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures.
• Perform any other job related duties as assigned.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Job description

We are in search for a friendly, customer service oriented individual to fulfill a Full-time Night Auditor role. The Night Auditor is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.

Night Auditor Benefits

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-time employees)
• 401K plan with company match (full-time and part-time employees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages (full-time and part-time employees)

Responsibilities

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction.
• Accurately conduct all cash handling and credit card processing activities.
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures.
• Perform any other job related duties as assigned.

Qualifications

Previous experience in hospitality preferred

Customer Service Experience Required

Experience handling cash, credit card procedures, and use math concepts

• Outstanding verbal and written communication skills
• Attention to detail and organizational skills

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a night auditor, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.