Night Auditor

Renaissance Indianapolis North; Carmel (IN); On-site; Full time

Job summary

Join a leading hotel as a Night Auditor, where you'll create memorable experiences for guests during the night shift. Your role involves checking in guests, providing exceptional service, and ensuring smooth operations. This entry-level position offers a great opportunity for growth in the hospitality industry, with a competitive hourly wage and a sign-on bonus.

Benefits

$1000 sign-on bonus

Qualifications

• Detail-oriented with an engaging personality.
• Background in customer service is beneficial.

Responsibilities

• Check in guests and fulfill special requests.
• Provide exceptional customer service and resolve issues.
• Follow Night Audit procedures meticulously.

Skills

Customer Service

Job description

Overview

$17.00/hour

Please apply directly at careers-phg.icims.com/jobs

Position eligible for a $1000 sign-on bonus ($500 after 30 days, $500 after 90 days).

We are seeking highly motivated individuals to join our Front Desk team as Night Auditors. The ideal candidate uses an engaging personality to create a memorable first impression for guests. Responsibilities include checking in guests, registering them, and serving as a source of knowledge about the hotel, amenities, and local area. The role primarily operates from 11 pm to 7 am.

If you are detail-oriented, enjoy engaging with people from around the world, and aim to WOW guests, we want to hear from you! This is a great opportunity to grow a career in hospitality at a world-class property.

Your Role

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service with engagement and sincerity.
• Check guests in, ensuring proper credit, noting and fulfilling special requests, and providing accurate information.
• Resolve problems and WOW guests through recovery when issues arise.
• Promote and sell hotel programs.
• Interact professionally with hotel staff and assist other departments as needed.
• Know all emergency procedures and policies.
• Maintain the house bank.
• Generate, print, and distribute daily and weekly reports.
• Follow Night Audit procedures meticulously.
• Communicate relevant information to the manager on duty.
• Handle postings, charges, checks, deposits, and refunds according to set procedures.
• Assist other departments when necessary.

Requirements

Preferred qualifications are not specified, but a background in customer service is beneficial.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industry: Hotels and Motels