Night Auditor

Cape Resorts Group; Cape May (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Cape Resorts Group in Cape May, NJ is seeking a Front Desk/Night Audit professional to manage the nightly audit routine and safeguard the integrity of the hotel operations. Responsibilities include reconciling daily front desk work and posting rooms with the PMS, while ensuring accurate end-of-day procedures.

The role requires strong communication, guest relations, and leadership abilities, plus proficiency in PMS and budget analysis.

Qualifications

• One year hotel front office/accounting experience required.
• High school diploma or equivalent; a Bachelor's degree preferred.
• Strong verbal and written communication and guest service orientation.

Responsibilities

• Manage nightly audit routine and reconcile daily front desk work.
• Run trial balance to post rooms and close the day.
• Provide daily reports for Front Office, Housekeeping, Sales and Executive Office.
• Address guest complaints and ensure issues are resolved with proper departments.
• Walk the building perimeter to ensure doors are secured per schedule.

Skills

Communication skills

Customer relations

Leadership

Detail orientation

PMS knowledge

Budget analysis

Hotel knowledge

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Property Management System (PMS)

Job description

Job Details

Job Location: Congress Hall Hotel - Cape May, NJ 08204

Salary Range: $18.00 - $18.00 Hourly

Position Overview:

Main responsibility is managing the nightly audit routine. Protecting the integrity of the building and all assets contained herein. Reconcile and complete all daily front desk agent’s work. Run trial balance to post rooms and close the day.

These duties may be described as, but not limited to:

• Perform duties of Front Desk Agent if required.
• Ensure all reports have been done correctly and distributed.
• Reconcile all interfaces and balance with the PMS system audit.
• Maintain control over cash accounts and balance revolving bank.
• Address guest complaints, problems and /or requests in a very friendly and professional manner. Ensure that all matters, guest or employee are resolved or addressed with the proper department head.
• Provide next day reports for Front Office, Housekeeping, Sales and Executive Office as required.
• Answer all calls and assist with messages.
• Walk the perimeter of the building to ensure that all doors are secured and public areas are vacated per schedule. Follow all company safety and security policies and procedures; report deficiencies, accidents, injuries, and unsafe work conditions; maintain awareness of undesirable persons on property premises.

Required Knowledge, Skills, Abilities:

• Requires good communication skills, both verbal and written.
• Must have excellent customer relations skills and leadership capability. Must be detail orientated with outstanding organizational skills.
• Must possess computer skills, including but not limited to knowledge of property management system (PMS) math skills as well as budgetary analysis capabilities.
• Extensive knowledge of the hotel, its services and facilities.

Minimum Qualifications:

• One year hotel front office/accounting experience required.
• High school or equivalent required. Bachelor’s degree preferred.

Qualifications