Night Auditor & Front Desk Operations Lead

Cape Resorts; Cape May (NJ); On-site; USD 20,457 - 29,136; Full time

Job summary

Cape Resorts at Congress Hall Hotel in Cape May, NJ is seeking a Night Audit/Front Desk Coordinator to manage the nightly audit routine and reconcile daily front desk work. You will post room revenue and balance to the PMS, while ensuring all reports are completed and distributed accurately.

The ideal candidate will demonstrate strong communication, leadership, and problem-solving skills; be detail oriented with solid cash handling and reporting abilities.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer relations and leadership abilities; detail oriented.
• Proficient computer skills with PMS knowledge and budget analysis.
• Extensive knowledge of hotel services and facilities.

Responsibilities

• Manage nightly audit routine and reconcile daily front desk work.
• Run trial balance to post rooms and close the day.
• Reconcile interfaces and balance with PMS audit.
• Ensure reports are accurate and distributed.
• Address guest requests politely and coordinate with departments.
• Walk the building to ensure doors secured per schedule; enforce safety policies.

Skills

Communication skills

Leadership

Detail orientation

PMS proficiency

Budget analysis

Customer relations

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

PMS system

Job description

Cape Resorts at Congress Hall Hotel in Cape May, NJ is seeking a Night Audit/Front Desk Coordinator to manage the nightly audit routine and reconcile daily front desk work. You will post room revenue and balance to the PMS, while ensuring all reports are completed and distributed accurately.

The ideal candidate will demonstrate strong communication, leadership, and problem-solving skills; be detail oriented with solid cash handling and reporting abilities.