Night Auditor

Cape Resorts Group; Cape May (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Cape Resorts Group in Cape May, NJ, seeks a Night Auditor to manage the nightly audit routine and protect the integrity of the building and assets. You will reconcile daily front desk work, post rooms, and close the day, with duties including cash handling and reporting to various departments.

The role requires strong communication, leadership, and organizational skills, plus experience in front desk/accounting and familiarity with PMS systems.

Qualifications

• Requires good communication skills, both verbal and written.
• Must have excellent customer relations skills and leadership capability.
• Must be detail orientated with outstanding organizational skills.

Responsibilities

• Manage the nightly audit routine and protect building/assets integrity.
• Reconcile daily front desk agent work and run trial balance to post rooms and close the day.
• Reconcile interfaces and balance with the PMS system audit.
• Maintain control over cash accounts and balance revolving bank.
• Address guest complaints and requests in a friendly, professional manner.
• Provide next day reports for Front Office, Housekeeping, Sales and Executive Office as required.
• Answer all calls and relay messages.
• Walk the perimeter of the building to ensure doors are secured and public areas are vacated per schedule.
• Follow all safety and security policies; report deficiencies, accidents, injuries and unsafe conditions.

Skills

Customer relations

Leadership

Communication skills

Detail oriented

Organizational skills

PMS knowledge

Budget analysis

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

PMS

Job description

Position Overview:Main responsibility is managing the nightly audit routine. Protecting the integrity of the building and all assets contained herein. Reconcile and complete all daily front desk agent’s work. Run trial balance to post rooms and close the day.These duties may be described as, but not limited to:Perform duties of Front Desk Agent if required.Ensure all reports have been done correctly and distributed.Reconcile all interfaces and balance with the PMS system audit.Maintain control over cash accounts and balance revolving bank.Address guest complaints, problems and /or requests in a very friendly and professional manner. Ensure that all matters, guest or employee are resolved or addressed with the proper department head.Provide next day reports for Front Office, Housekeeping, Sales and Executive Office as required.Answer all calls and assist with messages.Walk the perimeter of the building to ensure that all doors are secured and public areas are vacated per schedule. Follow all company safety and security policies and procedures; report deficiencies, accidents, injuries, and unsafe work conditions; maintain awareness of undesirable persons on property premises.Required Knowledge, Skills, Abilities:Requires good communication skills, both verbal and written.Must have excellent customer relations skills and leadership capability. Must be detail orientated with outstanding organizational skills.Must possess computer skills, including but not limited to knowledge of property management system (PMS) math skills as well as budgetary analysis capabilities.Extensive knowledge of the hotel, its services and facilities.Minimum Qualifications:One year hotel front office/accounting experience required.High school or equivalent required. Bachelor’s degree preferred.