Night Auditor

Carlisle Inn Sugarcreek; Canton (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Staff discounts

Annual anniversary bonus

On-the-job training

Flexible schedules

Scholarship program

Medical insurance and HSA

401(k) plan with match

Wellness Program

Dental, Vision, Accident, Life

Job summary

The Carlisle Inn Sugarcreek is seeking a friendly front desk associate to welcome guests, handle reservations, and manage check-ins and check-outs. You’ll contribute to a warm, hospitable experience for travelers in the Midwest. Training is provided.

Responsibilities include registering guests, safeguarding keys, managing basic reports, and following safety protocols. A background in customer service and clear communication helps success; evening or weekend shifts may be required.

Qualifications

• Prior customer service experience preferred.
• Experience in conflict resolution.
• Excellent verbal and written communication skills.
• Proficient in math.
• Understand and carry out instructions.
• Phone and email etiquette.

Responsibilities

• Accept and safeguard Inn keys
• Secure all exterior doors, regulate security cameras, and monitor internal activity
• Register guests, handle reservations, issue room keys, prepare checkout reports, answer phone calls, etc.
• Oversee appropriate Emergency Protocol per company policy
• Prepare and send reports
• Audit and balance revenue totals with revenue reports
• Post room charges, outstanding charges and credit card summaries to ledger account

Skills

Customer service

Conflict resolution

Verbal & written communication

Math proficiency

Instruction following

Phone & email etiquette

Job description

Carlisle Inn in Sugarcreek Creek, OH is a great place to start or develop your career in hospitality to learn skills you'll use for the rest of your life. If you enjoy sharing hospitality with others, we want you on our team!

Our Inns are quietly peaceful yet challenging at times because of the number of guests who plan their stays with us. Team members are like family and collaborate with each other to get the job done. Plus, team members learn hospitality skills they can use for the rest of their lives.

No matter where you work in the Inn, you’ll have the opportunity to provide our guests with an experience that celebrates the traditional foods, simple comforts and rural charm of the Midwestern Amish and Mennonite communities.

Pay Rate: Compensation based on experience

1. DHG Discounts - on meals/merchandise/lodging/shows for staff
2. Annual Anniversary bonus
3. Wooden Nickels
4. On-the-job training
5. Flexible schedules
6. Scholarship program

What you’ll be doing

1. Accept and safeguard Inn keys
2. Secure all exterior doors, regulate security cameras, and monitor internal activity
3. Register guests, handle reservations, issue room keys, prepare checkout reports, answer phone calls, etc.
4. Oversee appropriate Emergency Protocol per company policy
5. Prepare and send reports
6. Audit and balance revenue totals with revenue reports
7. Post room charges, outstanding charges and credit card summaries to ledger account

Skills you’ll bring along

1. Previous customer service experience preferred
2. Experience in conflict resolution
3. Excellent verbal and written communication skills
4. Proficient in math
5. Understand and carry out instructions

Phone/email etiquette

Job Type

1. Part-time flexible schedule
2. Work rotating schedules including some evenings, weekends and holidays
3. Must be 18 years of age or older.
4. On-the-job training provided

Benefits*

1. Medical insurance and HSA
2. 401(k) plan with match
3. Wellness Program
4. Dental, Vision, Accident, Life, Critical Illness, Term Life Insurance available

*Medical and supplemental insurances are available for employees who work at least 30 hours/week.