Front Desk Clerk

Dutchman-Hospitality-Group; Ohio; Vor Ort; USD 14.000 - 21.000; Teilzeit

Benefits dieser Stelle

Medical insurance and HSA

401(k) plan with match

Wellness Program

Dental, Vision, Accident, Life, and R&

Zusammenfassung

Dutchman-Hospitality-Group seeks a part-time Guest Services team member at The Inn at Walnut Creek, Ohio. You will greet guests, manage reservations, and support guest needs with a friendly, professional approach.

Join a team that values hospitality, community charm, and on-the-job training, with schedules that include evenings, weekends, and holidays. Experience in hospitality is welcomed but not required.

Qualifikationen

• Excellent communication with guests and team members.
• Conflict resolution skills to handle guest concerns.
• Empathy and genuine interest in guest needs.
• Willingness to learn order-processing software and generate guest checks.

Aufgaben

• Smile and make eye contact with guests.
• Make and confirm guest reservations.
• Obtain information to improve the guest experience.
• Multitask efficiently in a fast-paced environment.
• Answer phones and respond to questions.

Kenntnisse

Great communication skills

Conflict resolution skills

Empathy for guests

Ability to learn order-processing软件

Ausbildung

High School education

Tools

Order processing software

Jobbeschreibung

Our Inn at Walnut Creek, Ohio is quietly peaceful yet challenging at times because of the number of guests who plan their stays with us. Team members are like family and collaborate with each other to get the job done. Plus, team members learn hospitality skills they can use for the rest of their lives.

No matter where you work in the Inn, you’ll have the opportunity to provide our guests with an experience that celebrates the traditional foods, simple comforts and rural charm of the Midwestern Amish and Mennonite communities.

If you enjoy sharing hospitality with others, we want you on our team!

Pay Rate: Based on experience

Our team members enjoy:

1. DHG Discounts - on meals/merchandise/lodging/shows for staff
2. Annual Anniversary bonus
3. Wooden Nickels
4. On-the-job training
5. Flexible schedules
6. Scholarship program

What you’ll be doing

1. Smile and make eye contact with guests
2. Make and confirm guest reservations
3. Get information to improve the guest experience
4. Efficiently multi-task
5. Answer phones and respond to questions
6. Check guests in and out;
7. Suggest and provide directions to area attractions
8. Promote company restaurants, bakeries, shops

Skills you’ll bring along

1. High School education required
2. Conflict resolution skills required
3. Great communication skills
4. Ability to learn and use software program to process orders and create guest checks
5. Ability to empathize with guests and take sincere interest in his/her specific circumstance

Job Type

1. Part-time position
2. Work rotating schedules including evenings, weekends and holidays
3. On-the-job training provided

Benefits*

1. Medical insurance and HSA
2. 401(k) plan with match
3. Wellness Program
4. Dental, Vision, Accident, Life, Critical Illness, Term Life Insurance available

*Medical and supplemental insurances are available for employees who work at least 30 hours/week.