Night Auditor

Ontario Trillium Foundation; Austin (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k

Life Insurance

Employee Discounts

Employee Assistance Program

Job summary

Homewood Suites Tuscaloosa is seeking a Night Auditor to manage overnight front desk operations, balance revenue, and ensure accurate financial records. Responsibilities include guest services, QA for front desk, cash handling compliance, and end-of-shift audit procedures. The role requires strong attention to detail, independent work, and excellent customer service.

The position offers competitive hourly pay, benefits, and opportunities for growth within Vista Host Management.

Qualifications

• Experience in overnight front desk operations and guest services.
• Strong attention to detail in financial transactions.
• Ability to balance daily revenue and expenses accurately.
• Good communication and problem-solving skills.

Responsibilities

• Provide exceptional guest service during the night shift.
• Perform QA checks for front desk operations.
• Balance credit card transactions and prepare deposits.
• Close the current business day and open the next day in the night audit system.
• Address guest requests and resolve issues to ensure satisfaction.

Skills

Front desk operations

Cash handling

Guest services

Night shift

QA procedures

Job description

POSITION TITLE: Night Auditor

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

ABOUT HOMEWOOD SUITES TUSCALOOSA

The Homewood Suites Tuscaloosa, managed by Vista Host Management & Development Company, is located near the University of Alabama, providing easy access for families, alumni, and business travelers. With all-suite accommodations, a complimentary breakfast, and an outdoor pool, the hotel is perfect for extended stays in the Tuscaloosa area.

POSITION SUMMARY

The Night Auditor is responsible for attending to guest needs, balancing daily revenue and expense transactions, and performing front desk duties during the night shift. This role involves providing exceptional customer service, resolving guest issues, and ensuring the accuracy of financial records to maintain smooth hotel operations.

WHO IS THIS POSITION FOR?

• Enjoys working independently during night hours and has strong problem-solving skills.
• Has a high level of attention to detail, especially when handling financial transactions and accounting tasks.
• Is capable of providing excellent customer service while managing various front desk duties.
• Thrives in an environment that requires multitasking and ensuring guest satisfaction overnight.

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• 401k.
• Life / STD Insurance.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host’s expanding portfolio.

DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals.
• Perform quality assurance (QA) requirements for the front desk department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.
• Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.
• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.
• Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.
• Conduct the property management night audit system, closing the current business day and opening the new day.
• Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.
• Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.
• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
• Perform other duties as assigned by management to support overnight operations.

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Strong attention to detail and the ability to manage financial transactions accurately.
• Willingness to work night shifts, including weekends and holidays.