Night Auditor

Spark By Hilton - Marietta Ballpark Area, GA; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated front desk associate to enhance guest experiences at their Atlanta location. In this role, you will play a vital part in welcoming guests, managing check-ins, and ensuring all inquiries are addressed promptly. Your strong customer service skills will shine as you explain hotel amenities and assist with guest needs. Join a dynamic team where you can make a positive impact on guest satisfaction and enjoy a collaborative work environment. This is a fantastic opportunity to grow your career in the hospitality sector.

Qualifications

• Strong customer service skills to assist guests effectively.
• Ability to communicate clearly and resolve guest inquiries.

Responsibilities

• Review and verify guest arrivals and credit card information.
• Ensure cleanliness and organization of front desk areas.
• Respond promptly to guest inquiries and complaints.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Primary Responsibilities

1. Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house.
2. Ensure that rooms (day use) are listed in the computer as dirty to facilitate housekeeping.
3. Explain and provide promotional items to each guest checking in.
4. Explain hotel amenities such as free breakfast, spa, fitness center, voice mail, etc., to guests.
5. Document new commercial customers checking in for potential account creation.
6. Inquire about blocked rooms and coordinate with maintenance to resolve issues.
7. Ensure rollaway beds and cribs are correctly recorded in the computer.
8. Respond promptly to guest inquiries or complaints and offer alternative solutions if needed.
9. Cover other hotel areas as required.
10. Document guest accidents with an accident report form.
11. Complete maintenance logs for reported complaints.
12. Maintain cleanliness and organization of all front desk areas.
13. Greet guests warmly and proactively.
14. Perform other duties as assigned.