HOTEL NIGHT AUDITOR

Indus Hospitality Group; Town of Penfield (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality group in New York as a Guest Service Representative. You will be responsible for providing exceptional service to guests, managing reservations, and ensuring a welcoming environment. This role offers growth opportunities in a supportive and inclusive culture.

Qualifications

• 1-3 months of related experience/training required.
• Must be at least 18 years old.

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle guest mail and messages.
• Monitor room availability and make reservations.

Skills

Customer Service

Communication

Education

High School Diploma

Job description

Summary

Responsible for performing a variety of guest service activities to provide the highest level of service in an efficient, courteous, and professional manner by following brand standards and procedures.

Essential Duties and Responsibilities

1. Greet, register, and assign rooms to guests.
2. Answer telephone calls.
3. Post charges (e.g., room, food, telephone), compute bills, collect payments, and make change for guests.
4. Make and confirm reservations.
5. Monitor room availability.
6. Block rooms.
7. Program wake-up calls.
8. Handle guest mail and messages.
9. Open and close shifts, making cash drops as necessary.
10. Maintain market stock and coffee area as needed.
11. Finalize transactions and process credit card payments.
12. Prepare and print folios for departing guests.
13. Create, print, file, and transmit reports.
14. Compile daily sales figures and complete daily reports.
15. Complete end-of-month procedures.
16. Ensure hotel PMS system balances with reservations system and correct discrepancies.
17. Provide guests with information about hotel hours, services, and local area directions.
18. Assist in maintaining cleanliness of the lobby, front entrance, and surrounding areas.
19. Check lobby fixtures and equipment for proper operation; report deficiencies.
20. Schedule shuttle runs (if applicable).
21. Perform laundry duties as needed.
22. Set up continental breakfast.

Qualifications

One to three months of related experience/training; high school diploma or GED; or equivalent combination of education and experience. Must be at least 18 years old.

Physical Demands

Regularly lift and/or move up to 10 pounds; occasionally lift and/or move up to 25 pounds.

Work Environment

Occasional exposure to fumes, airborne particles, chemicals, and dust. Moderate noise level. Open environment accessible to the public.

Why Join Indus Hospitality Group?

We offer a dynamic environment fostering growth, innovation, and collaboration. Our team provides exceptional service and memorable experiences. Join us to be part of a supportive, inclusive culture that values your contributions and supports your career development. We are committed to your personal and professional growth, equipping you with the tools and resources needed to succeed. If you're self-motivated, detail-oriented, and passionate about hospitality, we invite you to apply and make a meaningful impact. Come grow with us at Indus Hospitality Group!