Night Auditor (Weekends)

DelMonte Hotel Group; City of Rochester (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading hospitality company as a Night Auditor/Overnight Front Desk Clerk in Rochester. This role involves welcoming guests, managing room assignments, handling billing, and ensuring a smooth overnight operation. Ideal candidates will possess strong communication skills and a commitment to excellent customer service. Enjoy competitive pay and benefits, including hotel discounts and opportunities for growth.

Benefits

Hourly wage of $15.50 - $16.00

Comprehensive benefits for full-time roles

Hotel room discounts worldwide

Food and beverage discounts

Opportunities for professional growth

Qualifications

• 1 to 3 months related experience required.
• Availability to work overnight shifts.

Responsibilities

• Greet and register guests, manage reservations.
• Handle billing and payment transactions.
• Ensure hotel systems are balanced and report discrepancies.

Skills

Communication

Organizational Skills

Customer Service

Time Management

Multi-tasking

Education

High School Diploma or GED

Job description

Join to apply for the Night Auditor (Weekends) role at DelMonte Hotel Group

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Night Auditor/Overnight Front Desk Clerk.

Job Responsibilities

1. Greet, register, and assign rooms to guests.
2. Answer telephone.
3. Post charges (i.e., room, food, telephone), compute bill, collect payment, and make change for guests.
4. Make and confirm reservations.
5. Monitor room availability.
6. Block rooms.
7. Program wake-up calls.
8. Handle guest mail and messages.
9. Open and close shifts making cash drops as necessary.
10. Maintain market stock and coffee area as needed.
11. Finalize transactions completed during the day and process credit card transactions.
12. Prepare and print folios for departing guests.
13. Create, print, file and transmit required reports.
14. Compile daily sales figures and complete the Daily reports.
15. Complete End of Month procedures.
16. Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
17. Provide guests information pertaining to hours and available services of the hotel, i.e., restaurant, lounge, room service.
18. Provide guests with directions and information regarding the local area.
19. Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
20. Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
21. Schedule shuttle runs for guests (hotels with shuttle only).
22. Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).

We are looking for a self-motivated Night Auditor/Overnight Front Desk Clerk with a strong work ethic and a drive to exceed expectations. Excellent communication skills are essential.

Qualifications include:

1. 1 to 3 months related experience; High school diploma or GED; or equivalent.
2. Solid organizational, time-management and prioritization skills.
3. Exceptional customer service skills.
4. Ability to multi-task in a fast-paced environment.
5. Basic computer and administrative skills.
6. Availability to work overnight shifts.
7. Valid Driver’s License with no major violations.

Benefits include:

• Hourly wage of $15.50 - $16.00
• Comprehensive benefits for full-time roles
• Hotel room discounts worldwide
• Food and beverage discounts
• Opportunities for professional growth