Night Audit Supervisor: Lead Front Desk Excellence & Growth

Schulte Hospitality Group

New York (NY)

On-site

USD 34,000 - 37,000

Full time

4 days ago
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Benefits offered by this job

Daily Pay!
Telemedicine and Virtual Mental Health
Health Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Employee Assistance Program
Schulte Savings Marketplace Discounts

Job summary

Schulte Hospitality Group in New York seeks a dynamic, service-oriented Dual Night Auditor to join our team at Hyatt Place Midtown South NYC & Hyatt Herald Square. Provide top-tier front desk service, manage night operations, and ensure smooth guest experiences.

This role requires leadership, attention to detail, and the ability to work nights, weekends, and holidays. We offer a comprehensive benefits package, daily pay options, and opportunities for career growth within SHG.

Qualifications

  • In-depth knowledge of hotel Front Desk operations.
  • Basic math skills.
  • Ability to communicate effectively verbally and in writing.
  • Strong leadership skills.
  • Ability to exceed expectations of guests and team members.
  • Excellent time management skills.

Responsibilities

  • Provide the highest quality of service to the guest at all times.
  • Assign specific duties to staff for efficient operation of department.
  • Assist in training new associates and cross-training existing associates.
  • Assist in interviewing and hiring new associates for the department.
  • Promote teamwork and associate morale. Treat people with respect.
  • Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
  • Monitors daily status of rooms, rates, discount rates and packages.
  • Maintains current list of available rooms for walk situations.
  • Coordinates blocking of rooms.
  • Checks printed registration cards against information on arrival report and rectifies any discrepancies.
  • Ensures prompt and courteous service to guests.
  • Pre-registers guests according to standards.
  • Completes and monitors employee schedule.
  • Monitors VIP arrivals.
  • Notify Maintenance Department of any maintenance issues.
  • Keeps track of rooms to ensure accurate status and readiness for check-in.
  • Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
  • Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
  • Acts as Manager on Duty as required.
  • Work nights, weekends, and holidays as necessary.
  • Perform various other duties as assigned to meet business objectives

Skills

Front Desk Operations
Guest Service
Leadership
Communication

Job description

Schulte Hospitality Group in New York seeks a dynamic, service-oriented Dual Night Auditor to join our team at Hyatt Place Midtown South NYC & Hyatt Herald Square. Provide top-tier front desk service, manage night operations, and ensure smooth guest experiences.

This role requires leadership, attention to detail, and the ability to work nights, weekends, and holidays. We offer a comprehensive benefits package, daily pay options, and opportunities for career growth within SHG.

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