Night Audit Supervisor: Guest Experience Leader

schultehotelcareers; New York (NY); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health

Health Insurance

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events/electronics

Job summary

Schulte Hospitality Group is seeking a Dual Night Auditor for Hyatt Place Midtown South NYC & Hyatt Herald Square. The role requires overseeing front desk operations, delivering top-level guest service, and acting as Manager on Duty as needed.

Nights, weekends and holidays are required, with a focus on teamwork and maintaining a smooth night audit process. The position involves coordinating room status, pre-registering guests, and ensuring accurate check-in while training and guiding staff to

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Strong guest-service orientation and communication skills.
• Experience leading and scheduling front desk staff.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Provide highest quality service to guests and exceed expectations.
• Assign duties to staff for efficient department operation.
• Train and cross-train associates; assist in interviewing and hiring.

Skills

Front desk operations

Guest service

Team leadership

Staff scheduling

Job description

Schulte Hospitality Group is seeking a Dual Night Auditor for Hyatt Place Midtown South NYC & Hyatt Herald Square. The role requires overseeing front desk operations, delivering top-level guest service, and acting as Manager on Duty as needed.

Nights, weekends and holidays are required, with a focus on teamwork and maintaining a smooth night audit process. The position involves coordinating room status, pre-registering guests, and ensuring accurate check-in while training and guiding staff to