Night Audit Specialist - Outstanding Guest Service

The Quincy Hotel, Washington DC; Washington (District of Columbia); In loco; USD 30.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vacation & Holiday Pay

Same-day pay available

401(k)

Employee Assistance Program

Reduced Room Rates throughout the port

Life insurance

Parental leave

Referral program

Descrizione del lavoro

The Quincy Hotel, Washington DC is seeking a Night Auditor for the overnight shift (11 PM–7 AM). You will be the first point of contact for guests, handling check-ins/outs, cash handling, and front desk duties with a focus on service quality.

The role requires a high school diploma, experience with major hotel brands, and strong communication skills to ensure guest satisfaction and smooth operations.

Competenze

• High school diploma or equivalent required.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards preferred.
• Ability to work nights, weekends and holidays.
• Strong communication and problem-solving skills essential.

Mansioni

• Check guests in, issue room keys, and provide information on hotel services.
• Ensure proper ID at check-in per local requirements.
• Answer phones promptly and courteously.
• Upsell rooms to maximize hotel revenue.
• Record guest preferences and process all transactions accurately.
• Handle guest check-out and resolve late or disputed charges.

Conoscenze

Communication skills

People service passion

Flexible schedule

Cash handling

Problem-solving

Formazione

High School diploma / Secondary qualification

Strumenti

PMS software

Descrizione del lavoro

The Quincy Hotel, Washington DC is seeking a Night Auditor for the overnight shift (11 PM–7 AM). You will be the first point of contact for guests, handling check-ins/outs, cash handling, and front desk duties with a focus on service quality.

The role requires a high school diploma, experience with major hotel brands, and strong communication skills to ensure guest satisfaction and smooth operations.