Night Auditor & Guest Services Lead

HHM Hospitality; Washington (District of Columbia); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k Match

Paid Time Off

Daily Pay

Travel Discounts

Commuter Benefits

Job summary

HHM Hotels is seeking a Night Auditor to balance revenue, settle accounts, and prepare daily reports for a busy DC hotel. The role includes guest service tasks, cash handling, and nightly system resets to ready the property for the next day.

The ideal candidate has prior night audit or accounting experience, strong Excel skills, and a dedication to accuracy and guest satisfaction. On-site schedule with benefits and growth opportunities.

Qualifications

• Night audit or accounting experience required.
• High School diploma or equivalent preferred.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Balance accounts and conduct nightly audits.
• Keep records of room availability and guests' accounts.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Night Audit

Accounting

Excel

Customer Service

Cash Handling

Education

High School diploma or equivalent

Tools

BRAINS network

Job description

HHM Hotels is seeking a Night Auditor to balance revenue, settle accounts, and prepare daily reports for a busy DC hotel. The role includes guest service tasks, cash handling, and nightly system resets to ready the property for the next day.

The ideal candidate has prior night audit or accounting experience, strong Excel skills, and a dedication to accuracy and guest satisfaction. On-site schedule with benefits and growth opportunities.