Night Audit Specialist: Guest Service & Night Operations

HOSPITALITY AMERICA, INC.; Miami (FL); Hybride; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical benefits

Paid vacation time

401k Retirement Plan

Growth opportunities

Résumé du poste

Hospitality America, LLC seeks a detail-oriented Night Auditor for Hampton Inn and Suites Miami Brickell Hotel. You will balance front desk operations, process payments, and ensure accurate guest accounts while delivering exceptional service in a fast-paced environment.

Join a team that values PEACH principles and provides competitive salary, medical benefits, paid time off, and growth opportunities within our hospitality portfolio.

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsabilités

• Check guests in and out and provide outstanding service.
• Respond to guest requests and concerns with urgency and empathy.
• Process payments and update guest accounts as needed.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate room availability and status.
• Maintain a clean, welcoming, and organized front desk area.
• Close and balance room accounts and run reports.
• Make adjustments to accounts as needed.

Connaissances

Customer service

Verbal communication

Written communication

PEACH values

Fast-paced environment

Description du poste

Hospitality America, LLC seeks a detail-oriented Night Auditor for Hampton Inn and Suites Miami Brickell Hotel. You will balance front desk operations, process payments, and ensure accurate guest accounts while delivering exceptional service in a fast-paced environment.

Join a team that values PEACH principles and provides competitive salary, medical benefits, paid time off, and growth opportunities within our hospitality portfolio.