Night Audit Specialist - Flexible Nights & Guest Service

Socket.dev; Portage (MI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation pay

Same-day pay

Employee discount

401(k)

Job summary

Hotel Equities is seeking a dedicated Night Auditor for the Springhill Suites Portage, MI. The overnight shift runs 11 PM–7 AM and focuses on delivering warm, knowledgeable service as the first point of contact for guests.

Responsibilities include checking guests in/out, handling cash and credit transactions, and coordinating with other departments to ensure top-quality service and safety compliance.

Qualifications

• Experience with major hotel brands (Marriott, Hilton, IHG, Wyndham or Hyatt).
• Basic math and cash handling.
• Strong communication and guest service skills.

Responsibilities

• Check guests in, issue keys, and provide hotel information and location details.
• Process guest payments and handle cash/credit transactions accurately.
• Answer phones promptly and record guest requests in the system.
• Upsell rooms when possible to maximize revenue.
• Assist in guest checkout and resolve disputes or late charges.
• Coordinate with management on guest issues and safety procedures.
• Support night audit tasks and concierge services as needed.

Skills

Customer service

Communication

Education

High School diploma / Secondary qualification

Job description

Hotel Equities is seeking a dedicated Night Auditor for the Springhill Suites Portage, MI. The overnight shift runs 11 PM–7 AM and focuses on delivering warm, knowledgeable service as the first point of contact for guests.

Responsibilities include checking guests in/out, handling cash and credit transactions, and coordinating with other departments to ensure top-quality service and safety compliance.