Night Audit & Overnight Guest Services Pro

Marriott-International; Hartford (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Night Auditor to provide warm, professional guest service during the overnight shift. You will manage check-ins/outs, reservations, and guest inquiries while ensuring accurate financial posting and daily reporting.

Responsibilities include reconciling transactions, processing payments, and monitoring guest billing. The role emphasizes collaboration with hotel teams to uphold brand standards and deliver a seamless guest experience.

Qualifications

• Hotel experience is required.
• Strong customer service and communication abilities.
• Ability to work independently and manage multiple tasks.
• Overnight shift availability (11pm–7am).
• Pass a background check and be drug free.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor. Make a personal connection with each guest. Handle late check ins, early check outs, and guest inquiries.
• Perform the night audit process by reconciling and balancing daily financial transactions, ensuring all charges (rooms, taxes, incidentals) are posted correctly.
• Process reservations, modifications, and cancellations as needed.
• Accurately process payments, including cash, credit cards, and Marriott Bonvoy points.
• Generate nightly reports such as revenue, occupancy, and departmental performance to support management decisions.
• Review guest billing to ensure accuracy and resolve discrepancies.
• Check-in and check-out procedures efficiently, ensuring accuracy and adherence to hotel policies.
• Address guest inquiries, handle guest concerns and resolve issues promptly and professionally to ensure guest satisfaction.
• Review upcoming groups, and special requirements for all.
• Monitor the mobile dashboard to send mobile keys prior to arrival time.
• Constant monitoring of the Guest Service experience platform for guest needs, respond and resolve within the brand standard allotted time.

Skills

Customer service

Communication

Night audit

Job description

Waterford Hotel Group is seeking a Night Auditor to provide warm, professional guest service during the overnight shift. You will manage check-ins/outs, reservations, and guest inquiries while ensuring accurate financial posting and daily reporting.

Responsibilities include reconciling transactions, processing payments, and monitoring guest billing. The role emphasizes collaboration with hotel teams to uphold brand standards and deliver a seamless guest experience.