Night Audit & Guest Services Specialist

The Global Ambassador; Phoenix (AZ); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive compensation

Benefits for 25+ hours per week

PTO eligibility 32+ hours per week

Dynamic hospitality environment

Job summary

The Global Ambassador in Phoenix, AZ, invites an experienced Night Audit professional to join our luxury property team. You will balance guest accounts, post charges, and resolve billing inquiries while supporting overnight front desk tasks.

We value meticulous accounting, strong communication, and the ability to work independently during night shifts in a fast-paced hospitality setting.

Qualifications

• 2+ years of experience in Night Audit or Accounting within luxury hospitality environment is preferred.
• Experience with Opera PMS is preferred.
• Strong numerical and analytical skills with a keen attention to detail.
• Ability to work independently and efficiently during night shifts.
• Knowledge of accounting principles and procedures is preferred.
• Proficiency with property management systems.
• Exceptional organization and communication skills.
• Highly detail-oriented and customer service focused.
• Ability to multitask and work under pressure.
• Professional phone manner and teamwork mentality.

Responsibilities

• Perform accurate and timely end-of-day financial reconciliation, ensuring all guest accounts are balanced and aligned with hotel records
• Verify and post guest charges, payments, and adjustments with meticulous precision
• Handle guest inquiries related to billing, charges, folio details, providing clear explanations and exceptional guest services
• Generate and distribute relevant financial and operational reports to various departments including hotel management
• Conduct comprehensive audits of daily transactions, identifying and resolving any discrepancies, errors or potential issues
• Assist the Front Desk with check ins, check outs, and guest requests during the overnight hours
• Monitor and control access to the hotel during the night, ensuring guest and property security
• Act as a point of contact for emergencies following protocol and coordinating necessary emergency response
• Maintain meticulous records of financial transactions, ensuring compliance with accounting standards
• Maintain a polished and professional appearance in adherence to our luxury brand standards

Skills

Night Audit experience

Accounting knowledge

Numerical skills

Independent night shifts

Customer service

Tools

Opera PMS

Property management systems

Job description

The Global Ambassador in Phoenix, AZ, invites an experienced Night Audit professional to join our luxury property team. You will balance guest accounts, post charges, and resolve billing inquiries while supporting overnight front desk tasks.

We value meticulous accounting, strong communication, and the ability to work independently during night shifts in a fast-paced hospitality setting.