Night Audit & Guest Services Agent

Orlando Hotel LLC; Town of Florida (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Orlando Hotel LLC in the United States is seeking a Night Auditor to join our front desk team. You will register and assign rooms, handle reservations, and ensure smooth night operations to enhance guest satisfaction.

The ideal candidate has customer service experience, the ability to build rapport with guests, strong organizational and communication skills, and the professionalism to respond to guest requests and issues overnight.

Qualifications

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizationalskills
• Excellent written and verbal communication skills

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Skills

Customer service

Front desk

Communication skills

Organization

Job description

Orlando Hotel LLC in the United States is seeking a Night Auditor to join our front desk team. You will register and assign rooms, handle reservations, and ensure smooth night operations to enhance guest satisfaction.

The ideal candidate has customer service experience, the ability to build rapport with guests, strong organizational and communication skills, and the professionalism to respond to guest requests and issues overnight.