Night Auditor: Guest Services & Night Operations Pro

Palette Hotels; Orlando (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Palette Hotels is seeking a Night Auditor for the Hampton Inn Orlando Near Universal Blvd / International Dr. in Orlando, FL. You will welcome guests, check in/out, and ensure accurate records while maintaining security and guest satisfaction.

This role requires strong customer service, front desk experience, and solid organizational and communication skills. You will handle reservations, payments, and relay important guest information to the appropriate departments, contributing to a smooth

Qualifications

• Previous experience in customer service, front desk service, or other related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Skills

Customer service

Front desk experience

Communication skills

Organizational skills

Guest rapport

Job description

Palette Hotels is seeking a Night Auditor for the Hampton Inn Orlando Near Universal Blvd / International Dr. in Orlando, FL. You will welcome guests, check in/out, and ensure accurate records while maintaining security and guest satisfaction.

This role requires strong customer service, front desk experience, and solid organizational and communication skills. You will handle reservations, payments, and relay important guest information to the appropriate departments, contributing to a smooth