Night Audit & Guest Services Agent

J W Marriott; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

JW Marriott Las Vegas is seeking a Night Audit Guest Service Agent to ensure smooth check-ins and check-outs and to audit hotel accounting records for accuracy. The role emphasizes guest satisfaction, brand loyalty, and adherence to luxury service standards.

Responsibilities include handling reservations, billing, and guest requests; operating the switchboard; and providing courteous, professional service across varied graveyard shifts, weekends, and holidays.

Qualifications

• Education: High School diploma or GED.
• Experience: 1–2 years in a Night Audit role (luxury hotel preferred).
• Familiarity with PMS like Opera, Amadeus, or similar.

Responsibilities

• Audit guest accounts to ensure room rates and market codes are correct.
• Post room and tax and other charges to guest accounts.
• Track room revenues, occupancy percentages, and other Front Office statistics.
• Check guests in and out as necessary.
• Resolve guest concerns promptly and effectively.
• Adherence to luxury service standards.

Skills

PMS familiarity

Guest service

Cash handling

Phone etiquette

Multilingual

Education

High School diploma or GED

Job description

JW Marriott Las Vegas is seeking a Night Audit Guest Service Agent to ensure smooth check-ins and check-outs and to audit hotel accounting records for accuracy. The role emphasizes guest satisfaction, brand loyalty, and adherence to luxury service standards.

Responsibilities include handling reservations, billing, and guest requests; operating the switchboard; and providing courteous, professional service across varied graveyard shifts, weekends, and holidays.