Night Audit & Guest Experience Specialist

MCR; Peabody (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance after 30 days

Job summary

SpringHill Suites Peabody, a property owned by MCR, is seeking a Night Auditor to ensure nightly financial and operational accuracy. You will greet guests, monitor security, and complete overnight audit tasks with precision while upholding MCR’s hospitality standards.

The role requires flexibility for varied hours, strong English communication, and a commitment to cleanliness and guest satisfaction in a fast-paced hotel environment.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.
• Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

Skills

English literacy

Communication

Job description

SpringHill Suites Peabody, a property owned by MCR, is seeking a Night Auditor to ensure nightly financial and operational accuracy. You will greet guests, monitor security, and complete overnight audit tasks with precision while upholding MCR’s hospitality standards.

The role requires flexibility for varied hours, strong English communication, and a commitment to cleanliness and guest satisfaction in a fast-paced hotel environment.