Night Auditor: Overnight Operations & Guest Experience

Spring Hill Suites; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Spring Hill Suites is seeking a Night Auditor to oversee overnight hotel operations, balance daily transactions and respond to guest needs. The role performs clerical tasks and basic accounting to ensure a secure, professional environment during the third shift.

Key duties include processing night audit reports, monitoring guest accounts, upselling reservations, and maintaining knowledge of PMS, PBX, locks and fire alarm protocols.

Responsibilities

• Process night audit reports and balance daily hotel operations in a timely and accurate manner.
• Deliver prompt, courteous service to guests.
• Maintain complete knowledge of hotel systems, including PMS, PBX, key locks, and fire alarm protocols.
• Monitor guest accounts, review credit activity, and take necessary action.
• Respond to guest inquiries and emergencies; assist with reservations and room sales, including upselling.
• Complete all tasks outlined in the night shift checklist.
• Maintain a clean, professional appearance and organized work area.
• Stay informed about the hotel’s surrounding area to assist guests.
• Ensure guest confidentiality and handle sensitive information discreetly.
• Foster a positive and professional environment with guests and team members.

Job description

Spring Hill Suites is seeking a Night Auditor to oversee overnight hotel operations, balance daily transactions and respond to guest needs. The role performs clerical tasks and basic accounting to ensure a secure, professional environment during the third shift.

Key duties include processing night audit reports, monitoring guest accounts, upselling reservations, and maintaining knowledge of PMS, PBX, locks and fire alarm protocols.