Night Audit & Front Desk Specialist

Fairfield Inn and Suites Polaris; Westerville (OH); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Middletown Hotel Management is seeking a detail-oriented Night Auditor to join the Front Office team. You will provide exceptional guest service during overnight hours while completing daily audits and ensuring financial reporting is accurate for management review.

If you are a self-starter who balances hospitality with precision, you will help check guests in and out, maintain the ONQ system, perform daily audits, and assist with shipping, luggage, and front desk duties while maintaining a

Qualifications

• Prior front desk or hotel experience preferred.
• Familiarity with ONQ or similar property management systems a plus.
• Strong accounting aptitude and attention to detail.
• Effective verbal and written communication skills.
• Knowledge of hotel amenities and ability to provide clear directions to guests.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds and assist in moving heavier loads with team support.
• Ability to work independently overnight in a fast-paced environment.

Responsibilities

• Check guests in and out of the hotel in a professional and efficient manner
• Maintain thorough knowledge of the ONQ property management system and assist with reservations
• Adhere to all accounting and cash handling procedures
• Manage all guest requests and delegate tasks to appropriate departments
• Serve as PBX Operator, utilizing the switchboard and other communication devices
• Answer all inquiries in a friendly, courteous, and clear manner
• Handle and resolve guest complaints, exceeding guest expectations at every opportunity
• Perform daily audits including reviewing room and tax postings, balancing totals, completing reports, and completing PMS backup and rebuild
• Inform management of any unusual activity during the shift
• Assist with the shipping and receiving process in a timely manner
• Assist guests with luggage when needed
• Maintain the cleanliness and organization of the Front Desk area

Skills

Accounting aptitude

Attention to detail

Communication skills

Guest service

Tools

ONQ PMS

Job description

Middletown Hotel Management is seeking a detail-oriented Night Auditor to join the Front Office team. You will provide exceptional guest service during overnight hours while completing daily audits and ensuring financial reporting is accurate for management review.

If you are a self-starter who balances hospitality with precision, you will help check guests in and out, maintain the ONQ system, perform daily audits, and assist with shipping, luggage, and front desk duties while maintaining a