Night Audit & Front Desk Specialist

21c Museum Hotel Durham; Durham (NC); On-site; USD 42,000 - 48,000; Full time

Job summary

21c Museum Hotels in Durham, NC seeks a detail-oriented Night Audit/Front Desk support role. Responsibilities include auditing cash and credit operations across outlets, balancing front desk transactions, and preparing daily management reports.

The position involves occasional supervision of 3rd shift staff, handling guest inquiries, and assisting with nightly operations to ensure accurate bookkeeping and guest satisfaction.

Qualifications

• Accounting background preferred but not required.
• Ability to operate a personal computer, cash register, and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing for guest communication; good vision for screens.

Responsibilities

• Audit, balance, and report on cash and credit operations across outlets.
• Audit, balance, post, and report on front desk transactions and charges.
• Prepare room information and daily statistics for management.
• Balance and close bank ticket codes and run nightly audits.
• Perform Front Desk Agent/Bellman duties during shifts.
• Collect guest emails for comment cards and market research.
• Track guest issues in a log and share the Flash Report with staff.
• Provide basic supervision of 3rd shift staff and security.

Skills

Guest relations

Telephone etiquette

Numerical literacy

Mobility/flexibility

Education

High school diploma or equivalent

Tools

Cash register

Calculator

Personal computer

Microsoft Excel

Job description

21c Museum Hotels in Durham, NC seeks a detail-oriented Night Audit/Front Desk support role. Responsibilities include auditing cash and credit operations across outlets, balancing front desk transactions, and preparing daily management reports.

The position involves occasional supervision of 3rd shift staff, handling guest inquiries, and assisting with nightly operations to ensure accurate bookkeeping and guest satisfaction.