Night Audit & Front Desk Specialist

Sage Hospitality Group; Alexandria (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sage Hospitality Group is seeking a Night Audit Clerk in the United States, Virginia, Alexandria area. The role involves auditing, balancing, and reporting on cash and credit for outlets and the front desk, ensuring accuracy and adherence to hotel policies.

You will greet guests, handle check-ins/outs, and provide timely service with professional courtesy. Responsibilities include nightly audit, room statistics, bank balance duties, and PBX operations.

Qualifications

• High school education or equivalent experience.

Responsibilities

• Audit, balance and report on all food and beverage outlets cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance, prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Perform the duties of a Front Desk Clerk including express checkouts.

Skills

Guest relations

Communication

Cash handling

Computer skills

Telephone etiquette

Education

High school education

Tools

PBX equipment

Job description

Sage Hospitality Group is seeking a Night Audit Clerk in the United States, Virginia, Alexandria area. The role involves auditing, balancing, and reporting on cash and credit for outlets and the front desk, ensuring accuracy and adherence to hotel policies.

You will greet guests, handle check-ins/outs, and provide timely service with professional courtesy. Responsibilities include nightly audit, room statistics, bank balance duties, and PBX operations.