Night Audit Front Desk Agent — Guest Experience & Growth

Hampton Inn & Suites Normal; Normal (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hampton Inn & Suites Normal in Normal, IL seeks a friendly Night Audit Front Desk Agent to provide exceptional service to hotel guests. You will handle check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room readiness.

Strong communication and computer skills are required; the role supports reservations by phone, email, and in person, and requires a customer-focused approach with the ability to lift up to 30 pounds.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy and basic payments processing.
• Ability to resolve issues with a customer-focused orientation.
• Ability to lift 30 pounds.

Responsibilities

• Monitor hotel operations knowledge and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

English proficiency

Other languages a plus

Computer literacy

Customer-focused problem solving

Lift 30 pounds

Job description

Hampton Inn & Suites Normal in Normal, IL seeks a friendly Night Audit Front Desk Agent to provide exceptional service to hotel guests. You will handle check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room readiness.

Strong communication and computer skills are required; the role supports reservations by phone, email, and in person, and requires a customer-focused approach with the ability to lift up to 30 pounds.