Night Audit Clerk

BENCHMARK; Columbia (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

BENCHMARK is seeking a Night Audit Clerk at the Cambria Hotel Columbia Downtown in Columbia, SC. The role involves overseeing front desk functions, balancing accounts, and ensuring guest satisfaction.

Qualified candidates will have a high school diploma, strong communication skills, and the ability to work overnight shifts. Benefits include health insurance and retirement plans, contributing to a supportive work environment.

Qualifications

• Must be able to work overnight hours and various shifts including weekends and holidays.
• Strong desire to impact people and provide excellent customer service.
• Experience with front desk/audit functions preferred but not required.

Responsibilities

• Assist and oversee all Front Desk and audit functions.
• Balance Food & Beverage outlets and front office accounts.
• Handle major guest complaints and disturbances.

Skills

Attention to detail

Communication skills

Ability to work overnight

Engaging personality

Fast-paced working

Education

High school diploma or equivalent

Job description

Night Audit Clerk

Night Audit Clerk responsibilities and qualifications for the Cambria Hotel Columbia Downtown.

Responsibilities

• Assist and oversee all Front Desk and audit functions.
• Balance Food & Beverage outlets.
• Balance and post front office accounts.
• Distribute daily reports and other documents as requested.
• Follow all checklists to ensure duties performed each night; sign and date checklists.
• Work with staff to resolve guest requests.
• Handle guest check‑in/check‑out, inquiries and reported problems.
• Communicate with bellpersons, drivers, housekeeping.
• Maintain house/cash bank, deposit keys; verify guest information.
• Assign rooms based on reservation requirements; maintain Front Desk log book.
• Check for guest mail/messages, inquire about their stay, thank them, offer future reservations.
• Issue department keys, maintain log, ensure timely delivery of wake‑up calls and express checkout bills.
• Know hotel emergency procedures; adhere to policies and changes.
• Handle major guest complaints and disturbances.
• Train, guide, and advise night employees; cover for sick or off employees.
• Request and inventory supplies for audit staff; report discrepancies to management.
• Maintain computerized hotel systems; comply with company rules and regulations.

Qualifications

• High school diploma or equivalent.
• Ability to work overnight hours and various shifts including weekends and holidays.
• High attention to detail.
• Strong desire to impact people.
• Outgoing and engaging personality.
• Computer skills; excellent verbal and written communication.
• Ability to work in a fast‑paced setting; stand for duration of shift.
• Experience with front desk/audit functions preferred but not required.

Compensation & Benefits

Compensation will be based on skill set, experience, and location. Pyramid Global Hospitality offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer.