Night Audit Clerk

Pyramid Global Hospitality; Columbia (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Job summary

Pyramid Global Hospitality is seeking a Night Audit Clerk for the Cambria Hotel in Columbia, SC. This crucial role involves assisting with Front Desk functions, check-ins, and balancing accounts.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to work overnight. You will play a vital role in ensuring exceptional guest experiences while maintaining hotel operations smoothly.

Pyramid Global Hospitality is committed to fostering a supportive work environment with opportunities for growth.

Qualifications

• Must have the ability to work overnight hours.
• Strong desire to impact others positively.
• Excellent verbal and written communication skills.

Responsibilities

• Assist all Front Desk/audit functions.
• Balance Food & Beverage outlets.
• Handle guest check-in/check-out needs and inquiries.
• Train and guide night employees.
• Ensure the timely delivery of wake-up calls.

Skills

Attention to detail

Computer skills

Verbal and written communication

Ability to work in a fast-paced setting

Outgoing personality

Education

High school diploma or equivalent

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About Our Property

At the Cambria Hotel Columbia Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Columbia Downtown with Pyramid Hotel Group can mean for you!

What You Will Have An Opportunity To Do

The Night Audit Clerk Will

• Assist and oversee all Front Desk/audit functions.
• Balance Food & Beverage outlets.
• Balance and post the front office accounts.
• Distribute daily report and others as requested.
• Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night.
• Work with staff to resolve guest requests.
• Handle the guest check‑in/check‑out needs, inquiries and reported problems.
• Communicate with bellperson/drivers/housekeeping.
• Be responsible for house/cash bank and deposit keys.
• Obtain and verify essential guest information; ensure accuracy and completeness of all records.
• Assign guest rooms on the basis of reservation requirements.
• Read, maintain and make entries in the Front Desk log book.
• Check for any guest mail or messages.
• Inquire as to the guest enjoying their stay.
• Listen attentively to all guest comments.
• Thank the guest for staying with us and offer to make any future reservations.
• Oversee the issue of other department keys and maintain a log showing the time and to whom issued.
• Ensure the timely delivery of wake‑up calls and express checkout bills to the guest.
• Be responsible for knowing hotel emergency procedures.
• Adhere to all hotel policies and procedures and all changes that may occur.
• Carry out a reasonable request by management that I am capable of performing.
• Maintenance of computerized hotel systems.
• Handling of major guest complaints and disturbances.
• Training/guidance and advising of night employees.
• Covering the post of sick and off employees.
• Responsible for requesting and inventory of supplies for audit staff.
• Reporting physical, financial and personal miscellaneous discrepancies to management.

Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines.

Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel.

• Handle special project assignments as requested by the Controller.

What are we looking for?

• Must have the ability to work the overnight hours.
• A high attention to detail.
• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.