Night Audit Clerk

Lone Star Court; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Lone Star Court is seeking a Night Auditor to provide exceptional guest service during the overnight shift. You will handle end-of-day functions and reporting while maintaining hotel safety and security.

The role focuses on accurate record-keeping, guest communication, and adherence to hotel standards during the night shift. Training and collaboration with team members are emphasized to ensure smooth operations.

Qualifications

• Strong verbal and written communication skills.
• Effective time management and problem-solving abilities.
• Ability to work well with a team and attention to detail.
• Excellent organizational and interpersonal skills.

Responsibilities

• Log all guest requests into the portal.
• Communicate updates and correspondence with guests.
• Perform check-in and check-out tasks per hotel standards.
• Complete daily checklist and adhere to core standards.
• Ensure property access points are secure.
• Perform nightly property walks and reset as needed.
• Complete day rollover and all required reporting by management.
• Log all information into hotel platforms.
• Be proactive in assisting guests with needs and inquiries.

Skills

Verbal & written communication

Team collaboration

Time management

Attention to detail

Problem solving

Education

High School Diploma

Hotel or office administration experience preferred

Job description

Are you a Customer Service Super Star….WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

The Night Auditor at Lone Star Court will provide exceptional guest service during the overnight shift. Additionally, the Night Auditor is responsible for end of day functions and complete reporting duties while managing the safety and security of the hotel.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

• Log all guest requests into portal
• Communicate updates and correspondence with guests
• Perform check in and check out tasks according to hotel standards
• Complete daily checklist
• Adhere to core standards
• Ensure property access points are secure
• Perform nightly property walks and reset property as needed
• Complete the day rollover and all reporting determined by management
• Log all necessary information into hotel platforms

Guest Services

• Anticipate and attend to guest needs during interactions
• Be proactive when attending to guests
• Assist guests with all concierge services

Team Support and Training

• Attend and contribute to department meetings
• Participate in cross training
• Complete all required trainings
• Attend all required meetings

Communication and Reporting

• Facilitate all internal communications and follow up accordingly
• Run all reports necessary to the operation
• Complete full shift pass on reports and checklists
• Log all work in appropriate platforms

Safety & Compliance

• Adhere to all safety and security guidelines
• Attentively assist guests with any issues or emergencies

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition

Physical Requirements

• Sitting: Short periods of time
• Standing/Walking: Long periods of standing. Minimum of 5 consecutive hours
• Lifting/Carrying: Occasionally, maximum of 20 pounds

Working Environment

• Interior: Hallways, Guestrooms, Public Areas
• Exterior: Outdoor areas of hotel

Qualifications

ESSENTIAL SKILLS AND QUALIFICATIONS

CANDIDATE PROFILE

Education and Experience

• Hotel or office administration preferred
• High School Dipolma

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Perform any additional duties as assigned by the supervisor