Night Audit Clerk - LSC

Valencia Group; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Valencia Hotel Group seeks a Night Auditor for Lone Star Court in Austin, TX. This full-time overnight role delivers guest service during the graveyard shift and completes end-of-day reporting.

Responsibilities include logging guest requests, coordinating check-ins/outs, running daily checklists, and ensuring safety and security across the property.

Ideal candidates show strong communication, time management, attention to detail, teamwork, and a professional, courteous manner.

Qualifications

• Strong verbal and written communication skills.
• Effective time management and problem-solving skills.
• Ability to work well with a team and demonstrate attention to detail.
• Excellent organizational abilities.

Responsibilities

• Log all guest requests into portal.
• Communicate updates and correspondence with guests.
• Perform check in and check out tasks according to hotel standards.
• Complete daily checklist.
• Adhere to core standards.
• Ensure property access points are secure.

Skills

Communication

Time management

Problem solving

Attention to detail

Teamwork

Organization

Education

High School Diploma

Job description

Job DetailsJob Location: Lone Star Court - Austin, TX 78758Position Type: Full TimeJob Shift: Graveyard

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

The Night Auditor at Lone Star Court will provide exceptional guest service during the overnight shift. Additionally, the Night Auditor is responsible for end of day functions and complete reporting duties while managing the safety and security of the hotel.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

• Log all guest requests into portal
• Communicate updates and correspondence with guests
• Perform check in and check out tasks according to hotel standards
• Complete daily checklist
• Adhere to core standards
• Ensure property access points are secure
• Perform nightly property walks and reset property as needed
• Complete the day rollover and all reporting determined by management
• Log all necessary information into hotel platforms

Guest Services

• Anticipate and attend to guest needs during interactions
• Be proactive when attending to guests
• Assist guests with all concierge services

Team Support and Training

• Attend and contribute to department meetings
• Participate in cross training
• Complete all required trainings
• Attend all required meetings

Communication and Reporting

• Facilitate all internal communications and follow up accordingly
• Run all reports necessary to the operation
• Complete full shift pass on reports and checklists
• Log all work in appropriate platforms

Safety & Compliance

• Adhere to all safety and security guidelines
• Attentively assist guests with any issues or emergencies

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition

Physical Requirements

• Sitting: Short periods of time
• Standing/Walking: Long periods of standing. Minimum of 5 consecutive hours
• Lifting/Carrying: Occasionally, maximum of 20 pounds

Working Environment

• Interior: Hallways, Guestrooms, Public Areas
• Exterior: Outdoor areas of hotel

Qualifications

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Perform any additional duties as assigned by the supervisor

CANDIDATE PROFILE

Education and Experience

• Hotel or office administration preferred
• High School Dipolma