Night Audit Agent | The Hôtel Lili

Palisociety; Beverly Hills (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Employee discounts

Job summary

The Hôtel Lili, part of Palisociety, seeks a Night Audit Agent to keep operations running after hours at its Beverly Hills boutique hotel. You will welcome late-night arrivals, close the day’s books, and ensure a smooth start for the morning shift.

You’ll handle check-ins/outs, balance folios, input transactions into Opera, and coordinate with Front Desk, Housekeeping, and Engineering. The role rewards meticulous hospitality, independence overnight, and opportunities to grow with Palisociety’s

Qualifications

• 1-year related front desk or night audit experience.
• Service-oriented with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic and accounting reports.
• Clear verbal and written English.
• Able to work independently overnight.
• Maintain confidentiality of guest information.

Responsibilities

• Check in and check out guests, handle billing and folios.
• Answer calls and emails, resolve guest requests.
• Input guest data and payments in Opera.
• Coordinate with Front Desk, Housekeeping, and Engineering.
• Balance daily front desk tasks and close out the day’s business.
• Run accounts receivable and next-day reports.
• Document safety incidents and propose prevention steps.
• Escalate significant guest complaints to management.

Skills

Front desk experience

Night audit

Customer service

Interpersonal skills

English communication

Tools

Opera

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT THE HÔTEL LILI:

Originally built as a private residence in 1939, The Hôtel Lili has been thoughtfully and intentionally reimagined as an intimate 44-room boutique hotel nestled in one of Los Angeles' most exclusive enclaves. Offering understated sophistication and thoughtful amenities, our delightful hotel is steps from the allure of Rodeo Drive, acclaimed dining, luxury boutiques, and the iconic attractions that define Beverly Hills.

POSITION PROFILE

The Night Audit Agent keeps The Hôtel Lili running smoothly after hours — welcoming late-night arrivals, closing out the day's business, and making sure every department starts the next morning on solid footing. You'll be the calm, capable presence guests and colleagues count on overnight.

THE TASK AT HAND

• Serve as the primary point of contact for guests overnight, leading check-in/check-out, billing, and settling folios.

• Field phone calls, emails, and guest inquiries, proactively resolving needs to keep guests happy.

• Accurately input guest information and payments into hotel systems such as Opera.

• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.

• Reconcile and complete all daily front desk tasks, balance room posts, and close out the day's business.

• Run accounts receivable and next-day reports for the hotel.

• Investigate and document safety issues or incidents that occur during the shift, recommending steps to prevent recurrence.

• Communicate any significant guest complaints or issues to the General Manager or Supervisor.

• Maintain a professional, well-groomed appearance and represent the hotel with trusty service throughout the overnight shift.

• Lend a hand to other departments as needed to keep the hotel running smoothly overnight.

WHAT WE'RE LOOKING FOR

Required

• 1-year related experience with front desk or night audit in a hotel setting preferred.

• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.

• Comfortable with basic arithmetic, accounting reports, and property management/point-of-sale systems.

• Clear verbal and written communication in English.

• Good judgment, calm under pressure, and able to work independently with minimal supervision overnight.

• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.

• Flexible schedule, including weekends and holidays.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).