Night Audit Agent

ARRIVE Hotel Albuquerque; Albuquerque (NM); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Insurance package: medical, dental, &

Paid time off

Career development

Employee discounts across portfolio

Job summary

ARRIVE Albuquerque is seeking a Night Audit Agent to ensure overnight operations run smoothly. You will welcome late-night arrivals, close out the day's business, and set the stage for the next morning across all departments.

The ideal candidate has at least 1 year of front desk or night audit experience, strong guest service skills, and proficiency with basic arithmetic and hotel systems like Opera. You will be a calm, professional presence during overnight hours and help maintain top-tier

Qualifications

• 1 year related experience with front desk or night audit in a hotel setting preferred.
• Positive, energetic, and service-oriented with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic, accounting reports and property management/POS systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and ability to work independently overnight.
• Ability to maintain confidentiality of guest information and hotel data.

Responsibilities

• Serve as the primary point of contact for guests overnight, leading check-in/check-out, billing, and settling folios.
• Field phone calls, emails, and guest inquiries, proactively resolving needs to keep guests happy.
• Accurately input guest information and payments into hotel systems such as Opera.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Reconcile and complete all daily front desk tasks, balance room posts, and close out the day's business.
• Run accounts receivable and next-day reports for the hotel.
• Investigate and document safety issues or incidents that occur during the shift, recommending steps to prevent recurrence.
• Communicate any significant guest complaints or issues to the General Manager or Supervisor.
• Maintain a professional, well-groomed appearance and represent the hotel with trusty service throughout the overnight shift.
• Lend a hand to other departments as needed to keep the hotel running smoothly overnight.

Skills

Front desk experience

Interpersonal skills

Arithmetic & POS systems

English communication

Judgment under pressure

Confidentiality

Tools

Opera PMS

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT ARRIVE ALBUQUERQUE

Located on Central Avenue (the iconic U.S. Route 66) in Downtown Albuquerque, ARRIVE Albuquerque is a beautifully renovated historic hotel and neighborhood hub. Originally built in 1965 and opened as Downtowner Motor Inn, this 137-room boutique hotel is bright and comfortable, with a modern southwestern-inspired charm. This easy-going home away from home includes beds outfitted in Bellino Fine Linens, Salt & Stone bath amenities, Bluetooth speakers, plush robes, and so much more. After checking in at the front desk, our guests can grab a bite at DWTNR Cocktail Bar & Lounge, a high/low, east/west cocktail bar, restaurant, and swim club, where Pan Asian American classics are served alongside Americana comfort food. Our seasonal poolside paradise serves tropical drinks and light bites to enjoy in the sunshine.

POSITION PROFILE

The Night Audit Agent keeps ARRIVE Albuquerque running smoothly after hours — welcoming late-night arrivals, closing out the day's business, and making sure every department starts the next morning on solid footing. You'll be the calm, capable presence guests and colleagues count on overnight.

THE TASK AT HAND

• Serve as the primary point of contact for guests overnight, leading check-in/check-out, billing, and settling folios.

• Field phone calls, emails, and guest inquiries, proactively resolving needs to keep guests happy.

• Accurately input guest information and payments into hotel systems such as Opera.

• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.

• Reconcile and complete all daily front desk tasks, balance room posts, and close out the day's business.

• Run accounts receivable and next-day reports for the hotel.

• Investigate and document safety issues or incidents that occur during the shift, recommending steps to prevent recurrence.

• Communicate any significant guest complaints or issues to the General Manager or Supervisor.

• Maintain a professional, well-groomed appearance and represent the hotel with trusty service throughout the overnight shift.

• Lend a hand to other departments as needed to keep the hotel running smoothly overnight.

WHAT WE'RE LOOKING FOR

Required

• 1 year related experience with front desk or night audit in a hotel setting preferred.

• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.

• Comfortable with basic arithmetic, accounting reports, and property management/point-of-sale systems.

• Clear verbal and written communication in English.

• Good judgment, calm under pressure, and able to work independently with minimal supervision overnight.

• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.

• Flexible schedule, including weekends and holidays.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).