Night Audit Agent | Palihotel San Francisco

Palihotel San Francisco; San Francisco (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career advancement

Employee discounts

Job summary

Palihotel San Francisco, a Palisociety boutique hotel in Union Square, seeks a Night Audit Agent to welcome late-night guests and close out daily operations. You will balance the day’s accounts, input guest data into Opera, and coordinate with Front Desk, Housekeeping, and Engineering to ensure a smooth overnight shift.

Strong guest service, basic arithmetic, and the ability to work independently overnight are essential, with a flexible weekend/holiday schedule.

Qualifications

• 1 year of related front desk or night audit experience.
• Positive, energetic, service-oriented with strong interpersonal skills.
• Comfortable with basic arithmetic and balance procedures.
• Clear verbal and written English communication.
• Ability to work independently overnight.
• Maintain confidentiality of guest information.

Responsibilities

• Serve as the primary overnight contact for guests, handling check-in/out, billing, and folio settlement.
• Field calls, emails, and guest inquiries, resolving needs to keep guests satisfied.
• Input guest information and payments into hotel systems such as Opera.
• Coordinate requests with Front Desk Manager, Housekeeping, or Engineering; ensure safety, security, and cleanliness.
• Reconcile daily front desk tasks, balance posts, and close out the day.
• Run AR and next-day reports for the hotel.
• Document safety issues and propose preventive steps.
• Escalate significant guest complaints to management.
• Maintain professional appearance and courtesy during overnight shifts.
• Assist other departments to keep operations smooth overnight.

Skills

Front desk experience

Guest service

English communication

Attention to detail

Cash handling

Tools

Opera PMS

POS systems

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT PALIHOTEL SAN FRANCISCO

Palihotel San Francisco is a well-located, well-crafted boutique hotel in the heart of Union Square, featuring 82 fully renovated guest rooms. This historic property has been reimagined to appeal to a broad range of guests — tourist families, design-minded business travelers, tech conventioneers, and international design enthusiasts alike.

POSITION PROFILE

The Night Audit Agent keeps Palihotel San Francisco running smoothly after hours — welcoming late-night arrivals, closing out the day's business, and making sure every department starts the next morning on solid footing. You'll be the calm, capable presence guests and colleagues count on overnight.

THE TASK AT HAND

• Serve as the primary point of contact for guests overnight, leading check-in/check-out, billing, and settling folios.




• Field phone calls, emails, and guest inquiries, proactively resolving needs to keep guests happy.




• Accurately input guest information and payments into hotel systems such as Opera.




• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.




• Reconcile and complete all daily front desk tasks, balance room posts, and close out the day's business.




• Run accounts receivable and next-day reports for the hotel.




• Investigate and document safety issues or incidents that occur during the shift, recommending steps to prevent recurrence.




• Communicate any significant guest complaints or issues to the General Manager or Supervisor.




• Maintain a professional, well-groomed appearance and represent the hotel with trusty service throughout the overnight shift.




• Lend a hand to other departments as needed to keep the hotel running smoothly overnight.

WHAT WE'RE LOOKING FOR

Required

• 1 year of related experience with front desk or night audit in a hotel setting preferred.




• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.




• Comfortable with basic arithmetic, accounting reports, and property management/point-of-sale systems.




• Clear verbal and written communication in English.




• Good judgment, calm under pressure, and able to work independently with minimal supervision overnight.




• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.




• Flexible schedule, including weekends and holidays.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).




• Paid time off, holiday pay, and sick pay.




• Career advancement and professional development as we open new hotels and restaurants nationwide.




• Employee discounts across our entire portfolio (25 hotels and more to come!).