Night Audit Agent | ARRIVE Austin

Ontario Trillium Foundation; Austin (TX); On-site; USD 51,577,000 - 80,231,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career development

Employee discounts

Job summary

ARRIVE Austin, part of Palisociety, is seeking a Night Audit Agent to oversee overnight operations and guest services in the hotel. You will handle late check-ins/check-outs, billing, and folio settlements with a calm, professional presence.

You will input guest data into Opera, coordinate with Front Desk, Housekeeping, and Engineering, and balance daily posts. A 1-year front desk/night audit background and strong English communication are required.

Qualifications

• 1-year related experience with front desk or night audit in a hotel setting preferred.
• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic, accounting reports, and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and able to work independently with minimal supervision overnight.
• Ability to maintain confidentiality of guest information and hotel data.

Responsibilities

• Serve as the primary point of contact for guests overnight, leading check-in/check-out, billing, and settling folios.
• Field phone calls, emails, and guest inquiries, proactively resolving needs to keep guests happy.
• Input guest information and payments into Opera and other hotel systems.
• Communicate guest requests or concerns to Front Desk Manager, Housekeeping, or Engineering.
• Reconcile daily front desk tasks, balance room posts, and close the day’s business.
• Run accounts receivable and next-day reports for the hotel.
• Investigate safety issues or incidents and recommend preventive steps.
• Report significant guest complaints to Management.
• Maintain a professional appearance and represent the hotel with courteous service overnight.
• Lend a hand to other departments as needed to keep operations smooth.

Skills

Front desk experience

Night audit

Customer service

English communication

Attention to detail

Confidentiality

Tools

Opera

POS systems

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT ARRIVE AUSTIN

Located in the heart of East Austin, ARRIVE Austin is the perfect neighborhood hotel for guests looking for a blend of modern luxury, local authenticity, and friendly hospitality. With meticulously designed rooms and three distinct dining outlets, ARRIVE Austin welcomes travelers and locals alike.

POSITION PROFILE

The Night Audit Agent keeps ARRIVE Austin running smoothly after hours — welcoming late-night arrivals, closing out the day's business, and making sure every department starts the next morning on solid footing. You'll be the calm, capable presence guests and colleagues count on overnight.

THE TASK AT HAND

• Serve as the primary point of contact for guests overnight, leading check-in/check-out, billing, and settling folios.

• Field phone calls, emails, and guest inquiries, proactively resolving needs to keep guests happy.

• Accurately input guest information and payments into hotel systems such as Opera.

• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.

• Reconcile and complete all daily front desk tasks, balance room posts, and close out the day's business.

• Run accounts receivable and next-day reports for the hotel.

• Investigate and document safety issues or incidents that occur during the shift, recommending steps to prevent recurrence.

• Communicate any significant guest complaints or issues to the General Manager or Supervisor.

• Maintain a professional, well-groomed appearance and represent the hotel with trusty service throughout the overnight shift.

• Lend a hand to other departments as needed to keep the hotel running smoothly overnight.

WHAT WE'RE LOOKING FOR

Required

• 1-year related experience with front desk or night audit in a hotel setting preferred.

• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.

• Comfortable with basic arithmetic, accounting reports, and property management/point-of-sale systems.

• Clear verbal and written communication in English.

• Good judgment, calm under pressure, and able to work independently with minimal supervision overnight.

• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.

• Flexible schedule, including weekends and holidays.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).