Front Desk Agent | ARRIVE Austin

Ontario Trillium Foundation; Austin (TX); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career advancement

Employee discounts

Job summary

Palisociety’s ARRIVE Austin seeks a Front Desk Agent to warmly welcome guests, manage check-in/out, and handle inquiries with precision. You will guide guests on hotel amenities, neighborhoods, and local attractions while maintaining efficient, friendly service.

The role requires strong English communication, a service mindset, and the ability to balance multitasking with guest confidentiality. Join a hospitality team focused on training, growth, and nationwide expansion.

Qualifications

• 1 year of guest reception experience in a luxury hotel is preferred.
• Positive, energetic, service-oriented mindset with strong interpersonal skills.
• Basic arithmetic and familiarity with hotel/point-of-sale systems.
• Clear verbal and written English communication.
• Good judgment, calm under pressure, with ability to work with minimal supervision.
• Ability to maintain guest information and hotel data confidentiality.

Responsibilities

• Lead the check-in/check-out process, confirm guest details and settle folios.
• Advise guests on hotel amenities and local neighborhood features.
• Build genuine guest relationships aligned with service standards.
• Handle phone calls, emails, and guest inquiries promptly and warmly.
• Input guest information and payments into Opera and other systems.
• Anticipate needs, resolve issues, and find moments to delight guests.
• Communicate requests to Front Desk Manager, Housekeeping, or Engineering; conduct safety walkthroughs.
• Support safety protocols and assist other departments to keep operations smooth.

Skills

Guest service

Communication

Interpersonal skills

Organizational skills

English fluency

Tools

Opera

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT ARRIVE AUSTIN

Located in the heart of East Austin, ARRIVE Austin is the perfect neighborhood hotel for guests looking for a blend of modern luxury, local authenticity, and friendly hospitality. With meticulously designed rooms and three distinct dining outlets, ARRIVE Austin welcomes travelers and locals alike.

POSITION PROFILE

The Front Desk Agent is often the first and last face our guests see, the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.

THE TASK AT HAND

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.

• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.

• Build genuine, memorable guest relationships in line with our service standards.

• Field phone calls, emails, and guest inquiries promptly and warmly.

• Accurately input guest information and payments into hotel systems such as Opera.

• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.

• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.

• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

WHAT WE'RE LOOKING FOR

Required

• 1-year of related experience in guest reception, preferably in a luxury hotel setting.

• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.

• Comfortable with basic arithmetic and property management/point-of-sale systems.

• Clear verbal and written communication in English.

• Good judgment, calm under pressure, and able to work with minimal supervision.

• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.

• Flexible schedule, including weekends and holidays.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).