Night Audit

Courtyard by Marriott Buffalo-Airport; Town of Cheektowaga (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Plan

Paid Vacation

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Activities & Events

Development Opportunities

Referral Program

Job summary

Courtyard by Marriott Buffalo-Airport in Cheektowaga, NY is seeking a Night Auditor to join their team. The overnight face of the hotel delivers friendly service and processes check-in/check-out using the Property Management System.

Responsibilities include greeting guests, handling cash, answering questions about services, taking reservations, and balancing night shift accounts. Requires HS diploma; Brand experience is a plus; valid driver’s license.

Qualifications

• Experience in customer service, preferably in a hotel setting.
• Brand experience is a plus.
• High School diploma or equivalent preferred.
• Proficient in MS Word and Excel; PMS knowledge preferred.
• Valid driver’s license required.

Responsibilities

• Greet guests and complete check-in/check-out in the Property Management System.
• Handle cash, credit card information and related transactions.
• Identify guest needs and provide information about hotel services and amenities.
• Take reservations from callers and input all details into the system; update/cancel as requested.
• Organize shift paperwork and balance all room accounts and vouchers; investigate discrepancies.

Skills

Customer Service

Brand experience

Driver's license

Education

High School diploma or equivalent

Tools

Property Management System (PMS)

Word

Excel

Job description

Courtyard by Marriott Buffalo-Airport
4243 Genesee Street
Cheektowaga, NY 14225, USA

• Pay or shift range:
  Not specified

Description

Courtyard® by Marriott Buffalo Airport is seeking a Night Auditor to join their team!

The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

Pay range: $18.00- $19.00

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• BRAND experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .
• Typical Schedule : Overnights, 11 PM- 7 AM Weekend Availability needed

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Skills

Preferred

Microsoft Office

Novice

Behaviors

Preferred

Innovative

Consistently introduces new ideas and demonstrates original thinking

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Peer Recognition

Inspired to perform well by the praise of coworkers

Self-Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Licenses & Certifications

Preferred

Shuttle Driver

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.