Night Audit

Buffalo Lodging Associates, LLC; Buffalo (NY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Paid Vacation

Paid Holidays

Tuition Reimbursement

Hotel discounts

Wellness programs

Employee appreciation activities

Job summary

The Courtyard Marriott Buffalo Downtown/Canalside is seeking a Night Auditor to join their team. The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include greeting guests, handling check-in/check-out in the property management system, and balancing night audit.

Pay range: $18-$19 per hour. Typical schedule: 11 PM–7 AM. Qualifications include high school diploma, hospitality experience preferred, and proficiency with

Qualifications

• Customer service experience preferred, especially in hospitality.
• Brand experience is a plus.
• High school diploma or equivalent required or preferred.

Responsibilities

• Greet guests and complete check-in/check-out in the property management system.
• Handle cash, credit card information and goods at the property.
• Identify guest needs and provide information about hotel services and amenities.
• Take reservations and update/cancel in the hotel management system.
• Organize shift paperwork and balance all room accounts and vouchers; run night audit reports.

Skills

Customer Service

Brand experience

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Job description

Courtyard by Marriott Buffalo Downtown/Canalside
One Canalside
125 Main Street
Buffalo, NY 14203, USA

Description

The Courtyard Marriott Buffalo Downtown/Canalside is seeking a Night Auditor to join their team!

The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

Pay range: $18-$19

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• BRAND experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .
• Typical Schedule : Overnights, 11 PM- 7 AM Weekend Availability needed

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts - for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.