Night Audit

Sanibel-Captiva; Sanibel, Northern (FL, KY); Hybrid; USD 41,000 - 58,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Tuition Reimbursement

401k with company match

Dining Discounts

Travel Discounts

Paid Toll Benefits

Job summary

Sundial Beach Resort & Spa on Sanibel Island is seeking an experienced Night Auditor to join our team. You will greet guests, perform check-in/out procedures, review charges, and produce accurate nightly financial reports.

Ideal candidates are comfortable handling cash and credit card transactions, proficient with PMS systems and MS Office, and able to work overnight shifts, weekends, or holidays. Benefits include PTO, health coverage, and 401k with company match.

Qualifications

• Experience in hotel night audit preferred.
• Ability to work overnight shifts.
• Experience handling cash and credit card transactions.
• Proficiency with PMS and Microsoft Office.

Responsibilities

• Greet guests and manage efficient check-in and check-out.
• Review charges with guests at checkout.
• Process cash transactions and credit card batches.
• Run night audit procedures and generate daily reports.
• Coordinate with Security for overnight concerns.
• Handle wholesale requests and rate issues as needed.
• Maintain knowledge of all hotel policies.

Skills

Guest service

Cash handling

Communication skills

Time management

Multitasking

Tools

PMS System

MS Office

Job description

Sundial Beach Resort & Spa, located on sunny Sanibel Island, is looking for an experienced Night Auditor to join our team.

Essential Functions

• To provide outstanding guest satisfaction by greeting all guests, performing quick and efficient check-in procedures and well as reviewing charges with guests during the check-out process
• Manage all incoming calls in a polite and professional manner and provide the guests with the requested information pertaining to hotel services and amenities
• To produce accurate and timely reports and correctly manage all cash transactions
• To complete all remaining credit card transactions (rm/tx/rfee) for that day's arrivals; transmit credit card batches
• Verify correct room rates are posted, run all steps of Night Audit procedures to end the day, maintain printouts and disperse daily reports to management
• Transfer charges to appropriate accounts
• Night Auditor works with evening security to maintain a safe and comfortable environment for guests, deals with incidents and guest's needs during the overnight, and reports necessary issues to management. Responds to complaints from guests with the assistance of the Safety department about noise, room conditions, housekeeping needs and various other types of requests.
• Assist rooms control individual with wholesale requests, in-house reservations, rooming and any other related requests, coding, and rate issues,
• Ability to perform assigned duties with attention to details, speed, accuracy, follow-through, courtesy, cooperativeness, and work with minimum supervision
• Ability to use a variety of computer applications including PMS – System and MS Office
• Be able to work in a standing position for long periods of times (up to 8 hours)
• Have complete knowledge of all policies, standards and procedures of the department
• Available for work assignments outside of associate’s customary work schedule. This may include evenings, overnight, weekends and holidays.
• Compliance with all resort policies and procedures and described and communicated by management

• Our compensation package includes PTO, Medical, Dental, Vision, Life insurance, Tuition Reimbursement, 401k with company match, dining and travel discounts and paid tolls for Sanibel & Cape Coral!

The Sundial Beach Resort & Spa is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.