Night Auditor

Hilton Tempo Nashville; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Hilton Tempo Nashville is seeking a Night Auditor to join our Front Office team. The ideal candidate will have a high school diploma and previous hotel front desk or accounting experience. Responsibilities include assisting guests, processing check-ins/check-outs, balancing financial transactions, and ensuring compliance with company policies.

A strong attention to detail, excellent customer service skills, and the ability to work overnight shifts are essential for success in this role. Join us in providing memorable stays for our guests in a vibrant urban setting!

Qualifications

• Previous hotel front desk or accounting experience preferred.
• Experience with PMS systems preferred.

Responsibilities

• Greet, register, and assist guests; process check-ins/check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports like room charges and revenue summaries.
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Ensure all reservations, cancellations, and no-shows are properly logged.
• Follow company policies and procedures, including safety protocols.
• Ability to work overnight shifts, weekends, and holidays.

Skills

Attention to detail

Customer service

Communication skills

Problem-solving

Computer proficiency

Education

High school diploma or equivalent

Tools

Hotel property management systems (PMS)

Job description

306 rooms | 12,000 sq. ft. meeting/event space Amenities: multiple on-site restaurants, unique social lounge, roof‑top outdoor pool with bar, fitness center, concierge. With a modern, lifestyle focus in the heart of Nashville, Hilton Tempo offers an engaging environment for hospitality professionals who thrive on energetic guest experiences and creative operational challenges. Located near Music Row and within walking distance of the city’s vibrant entertainment, dining, and cultural scene, the hotel provides a dynamic urban setting where leaders can shape memorable stays for both business and leisure travelers.

Job Title

Night Auditor

Department

Front Office

Supervision Exercised

None

Supervision Received

Guest Services Manager

Minimum Requirements

• Education: High school diploma or equivalent required
• Experience: Previous hotel front desk or accounting experience preferred. Experience with PMS systems preferred.
• Skills and Knowledge: Strong attention to detail and accuracy. Excellent customer service and communication skills. Strong problem‑solving and critical‑thinking abilities. Proficiency with computers and hotel property management systems (PMS). Ability to prioritize and multitask.

Job Duties and Responsibilities

• Greet, register, and assist guests; process check‑ins/check‑outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports (e.g., room charges, revenue summaries).
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct‑bill transactions accurately.
• Ensure all reservations, cancellations, and no‑shows are properly logged.
• Follow company policies and procedures, including safety and emergency protocols.
• Ability to work overnight shifts, weekends, and holidays.