Night Audit

Margaritaville; Hobbs (NM); On-site; USD 17,000 - 24,000; Full time

Job summary

PENN Entertainment is seeking a Guest Services/Front Desk Associate to balance revenue records, handle reservations, and support nightly operations. The role requires basic math, English literacy, and professional communication, with a start salary of $15 per hour.

You will transmit batches, compile reports, and assist guests while maintaining confidentiality and following safety guidelines. This on-site, full-time position offers the chance to grow within our entertainment-focused team.

Qualifications

• Six months related experience and/or training preferred; or equivalent combination of education and experience.
• Must have a High School diploma or GED.
• Must be proficient in Microsoft applications.
• Must read and write in English and have good verbal communicating skills.
• Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Balance and audit room revenue, cashier's reports, and guest and house accounts; assist with daily revenue reports.
• Transmit credit card batches and daily management reports.
• Acts as hotel system liaison during night hours.
• Performs Guest Service Representative duties such as booking room reservations and answering hotel calls.
• Maintain confidentiality of all company information.

Skills

English literacy

Verbal communication

Basic math

Education

High School diploma or GED

Tools

Microsoft Office

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

The following and other duties may be assigned as necessary:

• Responsible for balancing and auditing for accurate room revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.
• Transmit credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Acts as hotel system liaison during night hours.
• Performs all Guest Service Representative functions as required, such as booking room reservations, answering hotel phone calls and notifying guests of messages.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Make responsible judgment calls on quest issues during the overnight shift.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Must have good trouble shooting skills.
• Answer routine questions from co-workers
• Lead completion of daily tasks within the department or work unit
• Interact with others when necessary to achieve desired outcomes
• Always maintain complete confidentiality of all company information.
• Performs other duties as may be assigned by department and/or company management.
• Follow all cleaning, sanitation, and PPE position specific guidelines.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• Six months related experience and/or training preferred; or equivalent combination of education and experience.
• Must have a High School diploma or GED.
• Must be proficient in Microsoft applications.
• Must be able to read and write in English and have good verbal communicating skills.
• Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift, push, pull and/or move up to 25 pounds. Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

• While performing the duties of this job, the employee mostly works inside the building. The employee is regularly exposed to airborne particles, toxic fumes and/or chemicals.
• The noise level in the work environment is loud.
• Exposure to bright lighting.
• Exposure to unrestricted second-hand smoke.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$15.00 per Hour