Night Audit

The Adolphus; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Accommodating PTO/PTO exchange

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

Company-matched dependent care

401k

Student loan repayment program

Job summary

The Adolphus in Dallas is looking for a dedicated front desk associate to manage guest check-ins and ensure customer satisfaction. Key duties include balancing accounts, handling complaints, and answering inquiries.

The ideal candidate should have prior experience in hospitality, with strong attention to detail and the ability to manage multiple requests simultaneously. A variety of benefits are available for team members, including medical insurance, PTO exchange, and 401k matching.

Qualifications

• Prior experience highly preferred.
• Attention to detail is critical for accuracy.
• Ability to multitask effectively under pressure.

Responsibilities

• Balancing the accounts from day shift.
• Managing front desk activity and handling guest check‑ins and check‑outs.
• Ensure customer satisfaction by scheduling wake‑up calls and concierge activities.

Skills

Attention to detail

Ability to handle multiple requests simultaneously

Prior experience in hospitality

Job description

Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In its reimagining, the 407‑room downtown hotel recalls a grand European home.

Your dedication and watchful nature help others sleep well at night. These individuals love to be up at night and are integral part of setting up the property for the day ahead. Daily duties include providing excellent customer service to guests and keeping the front desk orderly, reconciling all accounts, and processing invoices.

Requested Tasks

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check‑ins and check‑outs
• Ensure customer satisfaction by scheduling wake‑up calls and other concierge activities according to guest preference
• Balance and audit accounts for accuracy
• Identify and resolve discrepancies
• Handle requests and complaints and directing them to other team members or departments accordingly
• Answer all internal and external calls and inquiries

Requested Capabilities

• Prior experience highly preferred
• Attention to detail
• Ability to handle multiple requests simultaneously

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company‑matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well‑being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.