Night Audit (Part-Time)

The Junto Hotel; Columbus (OH); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

PTO exchange

Medical insurance

Dental insurance

Vision insurance

Maternity leave

Paternity leave

Pet insurance

401k matching

Student loan repayment

Dependent care

Job summary

The Junto Hotel in Columbus, OH is seeking a night-front desk associate to provide outstanding guest service and keep the front desk orderly.

You will reconcile and balance accounts, process invoices, handle guest check-ins and check-outs, schedule wake-up calls, and respond to requests with prompt, courteous service.

Makeready LLC supports an equal opportunity workplace with comprehensive benefits for eligible team members.

Qualifications

• Prior hotel front desk experience preferred.
• Strong attention to detail and accuracy.
• Ability to handle multiple requests simultaneously.

Responsibilities

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference
• Balance and audit accounts for accuracy
• Identify and resolve discrepancies
• Handle requests and complaints and directing them to other team members or departments accordingly
• Answer all internal and external calls and inquiries

Skills

Prior experience

Attention to detail

Multitasking

Job description

The Junto is a modern-day embodiment of Ben Franklin and his club of the same name. His “club for mutual improvement” brought together people from all backgrounds to discuss issues and ideas of the time while enjoying life. With an emphasis on public gathering spaces, our hotel gives visitors, locals, entrepreneurs, and artists alike a place to come together, exchange ideas, and inspire one another. The Junto will be both a destination and a landmark of the area, helping to define and add value to the future of Columbus.

Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and being an integral part of setting up the property for the day ahead. Daily duties include: providing excellent customer service to guests and keep the front desk orderly, reconciles all accounts, and processes invoices.

Requested Tasks:

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference
• Balance and audit accounts for accuracy
• Identify and resolve discrepancies
• Handle requests and complaints and directing them to other team members or departments accordingly
• Answer all internal and external calls and inquiries

Requested Capabilities:

• Prior experience highly preferred
• Attention to detail
• Ability to handle multiple requests simultaneously

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.