Spa Guest Experience Coordinator

The Adolphus; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO exchange

Medical benefits

Dental benefits

Vision benefits

Pet insurance

401k match

Student loan repayment

Job summary

Makeready LLC in Dallas, TX seeks a spa receptionist to greet guests, answer calls, and assist with spa service inquiries. You will book appointments, check guests in, and process charges, ensuring a warm and welcoming atmosphere in a luxury setting at The Adolphus.

Qualifications include prior experience and a professional, approachable demeanor, with the ability to read guest moods and adapt accordingly. This role emphasizes exceptional guest service and teamwork.

Qualifications

• Prior experience required
• Ability to read a guest's mood and work with them accordingly
• Professional approachable personality

Responsibilities

• Greet guests at the reception
• Answer phone calls with a smile
• Assist guests with questions about spa services and products
• Book all appointments
• Check guests into the system and process charges for services

Skills

Guest greeting

Phone etiquette

Appointment scheduling

Job description

Re cognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In it's reimagining, the 407 room downtown hotel recalls a grand European home.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This allows them to connect, recommend services and answer any spa questions. This team members responsibilities include the greeting of all guests, answering phone calls with a smile on their face, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the system and charging for services performed.

Requested Tasks

• Maintain a clean reception area and a consistent presence at the desk
• Bill treatments accurately and in a timely manner
• Ensure any queries or concerns are addressed rapidly and professionally
• Prepare schedules for the next day’s arrivals, making sure treatments are booked accurately and in a suitable timeframe
• Knowledgeable of the type of treatments available and be able to give advice on treatment procedures

Requested Capabilities

• Prior experience required
• Ability to read a guest's mood and work with them accordingly
• Professional approachable personality

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.