NICU Family Support Program Coordinator (Part-time in Billings, MT)

March of Dimes Inc; Billings (MT); On-site; USD 32,000 - 42,000; Part time

Job summary

March of Dimes leads the fight for the health of all moms and babies. We are seeking a part-time NICU Family Support Program Coordinator to join our team in Billings, Montana.

This on-site role focuses on developing, implementing and evaluating family-centered activities to support families of NICU babies and NICU staff. You will recruit and manage volunteers, ensure program compliance with hospital protocols, and collaborate with hospital partners to strengthen community impact.

Qualifications

• 2 to 4 years of experience required.
• 1-3 years of related field or NICU parent experience.
• Bachelor's Degree required; Master's preferred or equivalent.
• Knowledge of NICU emotional and medical issues.
• Strong written and verbal communication; proficient in Microsoft Office.
• Dynamic, energetic, compassionate; able to manage multiple tasks and collaborate across teams.

Responsibilities

• Coordinate development, implementation and evaluation of family-centered activities.
• Recruit, onboard, train and manage volunteers.
• Ensure compliance with MOD and hospital policies.
• Provide staff development opportunities and coordinate education offerings.
• Serve as liaison between MOD and NICU hospital site to strengthen partnership.
• Develop annual Area of Program Focus with MOD and NICU leadership.
• Maintain records and report program impact to MOD and hospital partners.

Skills

Communication skills

Multitasking

Collaborative approach

Education

Bachelor's Degree required

Master's Degree preferred or equivalent

RN license (optional)

Tools

Microsoft Office

Job description

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NICU Family Support Program Coordinator (Part-time in Billings, MT)

• Posted on September 29, 2026

Locations

Showing 1 location

MT St Vincents
Billings, MT 59101, USA

• Mission Impact - P1
• Part-Time
• Requisition #: NICUF004208

Description

March of Dimes leads the fight for the health of all moms and babies. We are advocating for policies to protect them. We are working to radically improve the health care they receive. We are pioneering research to find solutions. We are empowering families with programs, knowledge and tools to have healthier pregnancies. By uniting communities, we are building a brighter future for us all.

We are dedicated to hiring a diverse workforce that fosters opportunities for personal and professional development. We provide a collaborative and supportive environment built upon our fundamental core principles where each employee is valued. Join us in the fight for healthy moms and strong babies.

SCOPE:

This position will coordinate the development, implementation and evaluation of family-centered, educational and social activities designed to support parents of NICU babies and NICU staff within the NICU setting. Includes ensuring program meets core component measurements, maintaining March of Dimes NICU Family Support identity and visibility, recruiting and managing volunteers and assisting in the development of local MOD market and hospital relationship.

This is a part-time on-site position at St. Vincent in Billings, MT.

RESPONSIBILITIES:

• Provide information, comfort and direct services to families by coordinating the implementation of Core Curriculum parent education hours and additional, customized social activities to ensure NFS core program components are achieved.
• Recruit, onboard, train and manage volunteers, including the family staff advisory committee and social activity volunteers.
• Ensure compliance with MOD and hospital protocols and policies.
• Provide and evaluate annual NICU staff professional development opportunity that promotes principles of family centered care and participate in education offerings from March of Dimes and hospital partner.
• Serve as a liaison between the March of Dimes and NFS hospital site to maintain and/or deepen partnership.
• Develop an annual Area of Program Focus in collaboration with March of Dimes and NICU leadership.
• Maintain accurate records of program activities, including those mandated by the regional and national offices, and program impact reporting as directed by and to the MOD and hospital partner.

QUALIFICATIONS:

• 2 to 4 years of experience required.
• 1-3 years of work experience in a related field or experience as a NICU parent.
• Bachelor's Degree required; Master's Degree preferred or equivalent work experience in Social Work, Education, Public Health or related field; or License to practice as a registered nurse.
• Basic knowledge of the emotional and medical issues inherent in a NICU hospitalization.
• Strong written and verbal communication skills, including experience working with Microsoft Office.
• A dynamic, energetic, compassionate individual who enjoys managing multiple tasks and collaborating with many different types of individuals, families, disciplines, medical personnel and organization in an intensive care setting.

March of Dimes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.