NICU Family Support Specialist - Part-Time On-Site

Marchofdimes; Billings (MT); On-site; USD 21,000 - 30,000; Part time

Job summary

March of Dimes in Billings, MT is seeking a part-time on-site Program Coordinator to support NICU families and staff. You will develop and evaluate family-centered activities, recruit volunteers, and maintain strong hospital partnerships.

You will ensure adherence to NICU program standards, coordinate staff education, and report on program impact to the regional and national offices. This role emphasizes collaboration and compassionate care in a busy clinical setting.

Qualifications

• 2 to 4 years of experience required.
• 1–3 years of work experience in a related field or experience as a NICU parent.
• Bachelor’s Degree required; Master’s Degree preferred or equivalent work experience in Social Work, Education, Public Health or related field; or License to practice as a registered nurse.
• Strong program development and volunteer management experience.
• Basic knowledge of the emotional and medical issues inherent in a NICU hospitalization.
• Strong written and verbal communication skills, including experience working with Microsoft Office.

Responsibilities

• Provide information, comfort and direct services to families by coordinating the implementation of Core Curriculum parent education hours and additional, customized social activities to ensure NFS core program components are achieved.
• Recruit, onboard, train and manage volunteers, including the family staff advisory committee and social activity volunteers.
• Ensure compliance with MOD and hospital protocols and policies.
• Provide and evaluate annual NICU staff professional development opportunity that promotes principles of family centered care and participate in education offerings from March of Dimes and hospital partner.
• Serve as a liaison between the March of Dimes and NFS hospital site to maintain and/or deepen partnership.
• Develop an annual Area of Program Focus in collaboration with March of Dimes and NICU leadership.
• Maintain accurate records of program activities, including those mandated by the regional and national offices, and program impact reporting as directed by and to the MOD and hospital partner.

Skills

Program development

Volunteer management

Communication skills

Collaboration

Education

Bachelor's degree

Master’s degree preferred

RN license

Social Work/Public Health related field

Tools

Microsoft Office

Job description

March of Dimes in Billings, MT is seeking a part-time on-site Program Coordinator to support NICU families and staff. You will develop and evaluate family-centered activities, recruit volunteers, and maintain strong hospital partnerships.

You will ensure adherence to NICU program standards, coordinate staff education, and report on program impact to the regional and national offices. This role emphasizes collaboration and compassionate care in a busy clinical setting.