Program Coordinator, Family Support - NICU - FT Days (7am-3:30pm)

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Paid time off

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a NICU Family Support Coordinator to advance the March of Dimes NICU Family Support program. You will coordinate the development and evaluation of family-centered educational and social activities to improve the patient and family experience.

The role requires a Bachelor's degree and 2–4 years of related experience, with strong program development and volunteer management skills. Master’s degree and NICU experience are preferred.

Qualifications

• Bachelor's degree required.
• 2–4 years of related experience.
• Strong program development and volunteer management experience.
• Experience with NICU families or settings preferred.

Responsibilities

• Coordinate development, implementation and evaluation of family-centered activities to support NICU staff and families.
• Recruit, onboard, train and manage volunteers.
• Coordinate annual NICU staff professional development opportunities.
• Liaise with March of Dimes and NICU leadership to deepen partnerships.
• Maintain records and reporting of program activities.

Skills

Program development

Volunteer management

Communication skills

Microsoft Office

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

Job description

Overview

Our team members are the heart of what makes us better. At Hackensack MeridianHealth we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Responsibilities

Coordinate the development, implementation and evaluation of family-centered, educational and social activities designed to support NICU staff and families and improve the patient/family experience. This includes ensuring site meets program metrics, maintaining March of Dimes NICU Family Support (NFS) identity and visibility, recruiting and managing volunteers and assisting in the development of local March of Dimes market and hospital relationship.

• Provide information, support and direct services to families by coordinating the implementation of Core Curriculum parent education hours and additional, customized social activities to ensure NFS core program metrics are achieved.
• Recruit, onboard, train and manage volunteers, including the family staff advisory committee and social activity volunteers. Ensure compliance with March of Dimes and hospital protocols and policies.
• Coordinate annual NICU staff professional development opportunity that promotes principles of family-centered care and participate in education offerings from March of Dimes and hospital partner.
• Serve as a liaison between March of Dimes and NFS hospital site partner to maintain and/or deepen partnership. Develop an annual Patient Experience Project in collaboration with March of Dimes and NICU leadership.
• Maintain accurate records of program activities, including those mandated by the national office, and program impact reporting as directed by and to March of Dimes and hospital partner.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree.
• Two to four years of experience required, one to three years of work experience in a related field or experience as a NICU parent.
• Strong program development and volunteer management experience.
• Basic knowledge of the emotional and medical issues inherent in a NICU hospitalization.
• Strong written and verbal communication skills, including experience working with Microsoft Office.
• A dynamic, energetic, compassionate individual who enjoys managing multiple tasks and collaborating with many different types of individuals, families, disciplines, medical personnel and organizations in an intensive care setting.

Education, Knowledge, Skills and Abilities Preferred:

• Master's degree, or equivalent work experience in Social Work, Education, Public Health or related field.
• Nursing experience.

Starting Minimum Rate

Minimum rate of $73,153.60 Annually

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.